10/06/2026
KFC JOB
CUSTOMER SERVICE TEAM MEMBER
Team Member
eMakhazeni, Mpumalanga
8 hours per day
Salary: TBC
Permanent - Full-Time
Work schedule: Shifts
Start date: ASAP
Job description
This is a summary of what the job involves to help you decide if you are a good fit.
We are looking for a Customer Service Team Member to join our team! As a Customer Service Team Member, you will play a key role in ensuring our customers have a pleasant shopping experience. You will assist customers in locating items, answering questions, processing payments, and maintaining a clean and organized store environment. Your friendly and helpful attitude is essential in providing excellent customer service and promoting a positive image for our store.
What you'll do
This is a list of tasks that you will be responsible for doing on your days at work.
Share accurate information about products, help customers choose, and show how to use them
Solve customer problems and make sure customers are happy with the service
Greet customers, offer help, and answer questions with a positive and friendly attitude
Tell customers about sales and special offers to make shopping better
Ensure customer satisfaction through excellent service
Handle cash and card payments, issue receipts, and process refunds and exchanges correctly
Receive deliveries, organize products, and keep track of stock
Put products on shelves neatly and make sure they are always available
Quickly restock items that are sold out
Properly dispose of store and storeroom waste and put it in the skip bin
Assist with stock takes
Follow safety, security, and environmental rules, policies, and procedures, including what to do in emergencies
Cleaning of designated areas such as storeroom, kitchen etc.
Requirements
This is a list of things you will need in order to be considered for this role
Matric
Experience: Cashier, Front of House, Team Member
Within 15km from job
Clear criminal record
Preferences
Meeting the preferences would be a plus, but if you don't, it won't stop companies from considering you.
South African candidates
Candidates between 18 and 65
Application Process
This is a list of things you will need to do when completing your application to this job.
Assessments required for application
Customer Centric Potential Work Performance Assessment Battery
Questions required for application
In which area do you currently live? (Please be specific in providing the suburb, district or city)
Have you previously worked in a customer-facing role?
Have you used a cash register or computer-based point of sale (POS) system before?
Are you familiar with setting up and maintaining promotional displays?
Do you have experience with stock takes?
How do you handle a situation where a customer is not satisfied with a product?
How do you ensure that promotional displays are set up correctly?
What do you do if you notice a price label is incorrect?
What steps do you take to keep shelves and fridges full and tidy?
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