06/23/2026
Reaching the last mile remains the hardest challenge in expanding financial services. In fragile and conflict-affected contexts, the gap is even wider.
Shared agent networks offer a proven solution. By pooling infrastructure across operators, they improve the economics of serving rural areas that no single commercial player can justify on their own. But they rarely emerge without a catalyst, and that's where development funders come in.
CGAP’s latest publication makes the case for leveraging shared agent networks as a core consideration in fragile contexts. Funders can de-risk the initial build, attract private sector participation, and help establish networks that eventually sustain themselves.
The right approach depends on what already exists in the market, but three models have worked across different contexts:
➡ Backing an existing operator
➡ Co-creating a new shared entity
➡ Leveraging public payment infrastructure
The deck also provides a financial modeling tool to help understand the trade-offs in funder support levels and helps answer critical questions like: How long until breakeven? What happens if transaction volumes are 20 percent lower than projected?
This is one of six "Big Ideas" for strengthening social protection delivery in fragile contexts.
Read the deck here: https://cgap.pub/3SrkXI3