I live and breathe information technology, particularly cell phone software development, I graduated from the University of Maine Augusta with a four-year degree in computer science and my spare time is used to constantly enhance my IT skill set. If granted the opportunity to work for Cyber Science Tech, I will bring that same drive and motivation over to your IT team. As a Cell Phone Technician w
ith 15 years of experience With my strong knowledge of electronic devices and stellar customer service skills I specialized in helping customers resolve a wide variety of technical issues. I enjoy building a relationship with each client and ensuring that they receive the ultimate customer support. I learned how to ask detailed questions to help determine the problem and find a solution within a reasonable amount of time. I have experience researching products to discover the best solutions and to provide answers to any questions presented by customers. I plan to continue my education to improve my skills as technology advances. This will ensure I have the knowledge to continue using support tools efficiently and maintain the ability to provide excellent customer service. My exceptional communication skills allow me to converse with customers with ease. I can determine which techniques to use when troubleshooting to find a solution as quickly as possible based on the customer’s description of the problem. My skills include having the ability to maintain existing hardware, install new programs when needed, provide IT support and I have strong analytical and technical skills.
