The RTO Show

The RTO Show Listen to host Pete Shau talk about the Rent to Own industry and how it's future looks!

06/15/2026

What's the difference between bad, average, and exceptional service? It's all about anticipation. Imagine walking into a restaurant on a hot day and being offered water before you even ask. That's anticipatory service, and it works in any industry. www.thertoshowpodcast.com

06/14/2026

Stop looking at what other rental centers are doing! Instead, visit places like Chick-fil-A and observe their genuine customer service. Even fast-food spots like Raising Cane's excel by announcing orders like 'Fresh hot chicken for Vance.' The best ideas often come from outside your industry. www.thertoshowpodcast.com

06/13/2026

We all have those brands we stick with, even if they aren't the cheapest. Think Apple or Publix. It's not about the price, it's about knowing what you're going to get. That's powerful loyalty. How can we build that in our own services? www.thertoshowpodcast.com

06/12/2026

Acquiring a new customer costs $136, while retaining an existing one is only $23 annually. That's a $100 profit difference per service. Consider mailing something non-salesy; people love 'stupid criminal stories' in newsletters! www.thertoshowpodcast.com

06/11/2026

In today's economy, focusing on price alone is a losing game. The key to decoupling cost from the shopping experience is by delivering undeniable value. This shifts focus from price elasticity to the addition of value items, setting you apart from competitors focused solely on low prices. www.thertoshowpodcast.com

06/10/2026

Trying to order pizza became an adventure in frustration. Broken online buttons and endless holds? Money definitely goes where it's wanted, and this pizza place wasn't it. Lesson learned: make sure your systems work! www.thertoshowpodcast.com

The RNR crew enjoying a Rays game at Tropicana Field with the guys from Hometown Rent to Own-Warren, PA. Great game, gre...
06/10/2026

The RNR crew enjoying a Rays game at Tropicana Field with the guys from Hometown Rent to Own-Warren, PA. Great game, great people, amazing time! The RNR family is growing!

06/08/2026

One of the biggest pitfalls for RTO dealers facing bankruptcy cases is procrastination. Ignoring that bankruptcy notice or delaying action can lead to significant problems. The best approach? Do the right thing now. www.thertoshowpodcast.com

06/07/2026

This year's business plan includes traditional rent to own, plus tire and wheel services, and sheds. We're also incorporating virtual rent to own. Excited to learn more and get involved with this community! www.thertoshowpodcast.com

06/06/2026

In the rent-to-own industry, new clients often call with urgent legal questions. Some seek to stay ahead of compliance issues or run new ideas by legal counsel. Others, however, are already in trouble and need immediate help navigating complex regulations like UCC matters and fair debt collection practices. www.thertoshowpodcast.com

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