01/15/2025
Please stop by IndFas Supply, 210 Browning Road, Somerset KY 42503, and fill out an application. Only applicants that fill out an application in person will be considered for the open positions.
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Manage incoming calls
Ability to research products that customers need and then send them quotes
Generate sales orders
Identify and assess customers’ needs to achieve satisfaction
Assist in billing
Assist in pricing of merchandise, receiving merchandise, and pulling merchandise for orders
Assist in shipping orders out
Ability to lift up to 50 - 75 lbs. and occasionally up to 100 lbs.
Must be able to multitask
Other responsibilities as needed, i.e. delivering merchandise to customers
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: No more than 40 per week
Benefits:
Dental insurance
Health insurance
Vision insurance
Shift:
Day shift
People with a criminal record are encouraged to apply
Work Location: In person