11/04/2026
We are hiring a Service Adviser to meet growing demand in our busy service department!
Position Summary
The Service Adviser will be responsible for all service-related calls, scheduling all service appointments, doing weekly/bi-weekly pickup and delivery schedules, updating all customers with equipment onsite every Friday, and serving as the primary point of contact between customers and the service department. This position ensures that customers are kept informed throughout the repair process, and all service paperwork is completed accurately and efficiently and payment is received.
Essential Duties & Responsibilities
Service Scheduling
• Schedule all customer service appointments.
• Coordinate the daily service schedule with the Service Manager and technicians for what is coming in and what to expect.
• Communicate expected turnaround times and scheduling updates to customers weekly.
• Quote out every service job that is not just a standard service.
Work Order Administration
• Accurately document customer concerns, requested repairs, and equipment symptoms on the pickup sheet so the service manager can put it on the work order when it is made.
• Verify customer information, warranty status, if under warranty inform them warranty doesn’t cover road time and hauling. Make sure information is accurate in the system.
• Obtain customer authorization for additional repairs before work is performed.
• Call customers once done and tell them their total due, coordinate payment.
Customer Communication
• Assist with receiving all incoming calls to dealership, direct to correct department, if service call take necessary steps to handle the call.
• Explain repair estimates, maintenance recommendations, and repair timelines.
• Notify customers when equipment is diagnosed, approved, completed, or delayed.
• Schedule equipment pickup and coordinate customer deliveries weekly.
• Resolve customer questions and concerns professionally and promptly.
Shop Support
• Monitor equipment waiting for service, parts, and customer pickup, call customers every Friday and update them on their status.
• Promote preventative maintenance and seasonal service programs.
• Support an efficient workflow between customers, technicians, parts personnel, and management.
• Assist with maintaining a clean, organized, and professional service department.
Required Skills
• Exceptional phone skills.
• Excellent organizational and multitasking abilities.
• Strong computer and data entry skills.
• Excellent written and verbal communication.
• High attention to detail and accuracy.
• Ability to work in a fast-paced service environment.
• Professional customer service skills.
• Basic knowledge of tractors and outdoor power equipment is preferred, service knowledge is a plus.
Performance Expectations
• Schedule service work efficiently to maximize shop productivity.
• Maintain consistent communication with customers throughout the repair process.
• Support technician productivity by providing complete and accurate information from the customer.
• Contribute to a positive customer experience while maintaining dealership standards for professionalism and efficiency.
$18 - $27 per hour depending on experience, 40 hours a week, no weekends, no holidays, no evenings.
Sandy Lake Implement offers 401k match, Health benefits, as well as vision, dental, & eye. Also paid vacation time each year. email resumes to [email protected]
