RIX Optics Support

RIX Optics Support Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from RIX Optics Support, Outdoor equipment shop, 700 International Pkwy Ste 102, Richardson, TX.

๐‘๐ˆ๐— ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ข๐š๐ฅ ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐‚๐ž๐ง๐ญ๐ž๐ซ ๐ข๐ฌ ๐ง๐จ๐ฐ ๐จ๐ฉ๐ž๐งThis RIX support page will no longer be updated.Weโ€™ve launched our official servi...
04/06/2026

๐‘๐ˆ๐— ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ข๐š๐ฅ ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐‚๐ž๐ง๐ญ๐ž๐ซ ๐ข๐ฌ ๐ง๐จ๐ฐ ๐จ๐ฉ๐ž๐ง

This RIX support page will no longer be updated.

Weโ€™ve launched our official service center to provide better support and timely assistance for all RIX products.

All future updates, technical information, and customer support will be handled through RIX Optics Service.

Follow the page to stay informed and get the support you need.

๐Ÿ“ฃ๐“๐ก๐ž ๐ฏ๐ž๐ซ๐ฌ๐ข๐จ๐ง ๐จ๐Ÿ ๐ƒ๐๐‡ ๐ƒ๐Ÿ” ๐ฎ๐ฉ๐๐š๐ญ๐ž ๐ข๐ฌ ๐•๐Ÿ.๐Ÿ.๐Ÿ๐Ÿ’.-- The RAV triggering threshold is now adjustable.-- Adjusted the zero position...
03/04/2026

๐Ÿ“ฃ๐“๐ก๐ž ๐ฏ๐ž๐ซ๐ฌ๐ข๐จ๐ง ๐จ๐Ÿ ๐ƒ๐๐‡ ๐ƒ๐Ÿ” ๐ฎ๐ฉ๐๐š๐ญ๐ž ๐ข๐ฌ ๐•๐Ÿ.๐Ÿ.๐Ÿ๐Ÿ’.

-- The RAV triggering threshold is now adjustable.

-- Adjusted the zero position function and removed the distance value setting(Removed shortcut switching).

-- Adjusted the ballistic calculation function, 5 profiles can now be stored.

-- Added RIX watermarks to video files, display can be toggled via the APP.

-- Newly added: Reticle type and color switching for PIP, laser pointer, and LRF.

-- Newly added: Two new reticle types for ballistic calculation and add the weather parameters.

-- Fit for more models of Kestrel anemometers.

-- Resolved known issues.

๐Ÿ“ฃ๐“๐ก๐ž ๐ฏ๐ž๐ซ๐ฌ๐ข๐จ๐ง ๐จ๐Ÿ ๐ƒ๐๐‡ ๐ƒ๐Ÿ๐Ÿ ๐ฎ๐ฉ๐๐š๐ญ๐ž ๐ข๐ฌ ๐•๐Ÿ.๐Ÿ.๐Ÿ–.-- Newly added: Two new reticle types for ballistic calculation and add the wea...
03/04/2026

๐Ÿ“ฃ๐“๐ก๐ž ๐ฏ๐ž๐ซ๐ฌ๐ข๐จ๐ง ๐จ๐Ÿ ๐ƒ๐๐‡ ๐ƒ๐Ÿ๐Ÿ ๐ฎ๐ฉ๐๐š๐ญ๐ž ๐ข๐ฌ ๐•๐Ÿ.๐Ÿ.๐Ÿ–.

-- Newly added: Two new reticle types for ballistic calculation and add the weather parameters.

-- Fit for more models of Kestrel anemometers.

-- Resolved known issues.

โš ๏ธ๐ˆ๐ฆ๐ฉ๐จ๐ซ๐ญ๐š๐ง๐ญ ๐’๐š๐Ÿ๐ž๐ญ๐ฒ ๐๐จ๐ญ๐ข๐œ๐ž โ€” ๐“๐ก๐ž๐ซ๐ฆ๐š๐ฅ ๐ˆ๐ฆ๐š๐ ๐ข๐ง๐  ๐ƒ๐ž๐ฏ๐ข๐œ๐ž ๐’๐ž๐ง๐ฌ๐จ๐ซ ๐๐ซ๐จ๐ญ๐ž๐œ๐ญ๐ข๐จ๐ง๐“๐ก๐ข๐ฌ ๐ง๐จ๐ญ๐ข๐œ๐ž ๐ฉ๐ซ๐จ๐ฏ๐ข๐๐ž๐ฌ ๐ข๐ฆ๐ฉ๐จ๐ซ๐ญ๐š๐ง๐ญ ๐ฌ๐š๐Ÿ๐ž๐ญ๐ฒ ๐š๐ง๐ ๐ก๐š๐ง๐๐ฅ๐ข๐ง๐  ๐ข...
03/02/2026

โš ๏ธ๐ˆ๐ฆ๐ฉ๐จ๐ซ๐ญ๐š๐ง๐ญ ๐’๐š๐Ÿ๐ž๐ญ๐ฒ ๐๐จ๐ญ๐ข๐œ๐ž โ€” ๐“๐ก๐ž๐ซ๐ฆ๐š๐ฅ ๐ˆ๐ฆ๐š๐ ๐ข๐ง๐  ๐ƒ๐ž๐ฏ๐ข๐œ๐ž ๐’๐ž๐ง๐ฌ๐จ๐ซ ๐๐ซ๐จ๐ญ๐ž๐œ๐ญ๐ข๐จ๐ง

๐“๐ก๐ข๐ฌ ๐ง๐จ๐ญ๐ข๐œ๐ž ๐ฉ๐ซ๐จ๐ฏ๐ข๐๐ž๐ฌ ๐ข๐ฆ๐ฉ๐จ๐ซ๐ญ๐š๐ง๐ญ ๐ฌ๐š๐Ÿ๐ž๐ญ๐ฒ ๐š๐ง๐ ๐ก๐š๐ง๐๐ฅ๐ข๐ง๐  ๐ข๐ง๐Ÿ๐จ๐ซ๐ฆ๐š๐ญ๐ข๐จ๐ง ๐ซ๐ž๐ ๐š๐ซ๐๐ข๐ง๐  ๐ฒ๐จ๐ฎ๐ซ ๐ญ๐ก๐ž๐ซ๐ฆ๐š๐ฅ ๐ข๐ฆ๐š๐ ๐ข๐ง๐  ๐๐ž๐ฏ๐ข๐œ๐ž ๐š๐ง๐ ๐ข๐ญ๐ฌ ๐ข๐ง๐Ÿ๐ซ๐š๐ซ๐ž๐ ๐๐ž๐ญ๐ž๐œ๐ญ๐จ๐ซ (๐ฌ๐ž๐ง๐ฌ๐จ๐ซ ๐œ๐จ๐ซ๐ž). Please read this information carefully before use.

๐“๐ก๐ž๐ซ๐ฆ๐š๐ฅ ๐ข๐ฆ๐š๐ ๐ข๐ง๐  ๐๐ž๐ฏ๐ข๐œ๐ž๐ฌ ๐ฎ๐ญ๐ข๐ฅ๐ข๐ณ๐ž ๐ก๐ข๐ ๐ก๐ฅ๐ฒ ๐ฌ๐ž๐ง๐ฌ๐ข๐ญ๐ข๐ฏ๐ž ๐ข๐ง๐Ÿ๐ซ๐š๐ซ๐ž๐ ๐๐ž๐ญ๐ž๐œ๐ญ๐จ๐ซ๐ฌ ๐๐ž๐ฌ๐ข๐ ๐ง๐ž๐ ๐ญ๐จ ๐œ๐š๐ฉ๐ญ๐ฎ๐ซ๐ž ๐ฌ๐ฎ๐›๐ญ๐ฅ๐ž ๐ญ๐ž๐ฆ๐ฉ๐ž๐ซ๐š๐ญ๐ฎ๐ซ๐ž ๐๐ข๐Ÿ๐Ÿ๐ž๐ซ๐ž๐ง๐œ๐ž๐ฌ. Due to their sensitivity, these detectors may be affected by exposure to high-intensity thermal radiation.

The Infrared Detector May Be Permanently Damaged By High-Radiation Targets. ๐„๐ฏ๐ž๐ง ๐›๐ซ๐ข๐ž๐Ÿ ๐ž๐ฑ๐ฉ๐จ๐ฌ๐ฎ๐ซ๐ž (๐ข๐ง๐œ๐ฅ๐ฎ๐๐ข๐ง๐  ๐š ๐ฆ๐จ๐ฆ๐ž๐ง๐ญ๐š๐ซ๐ฒ ๐ฌ๐œ๐š๐ง) ๐ญ๐จ ๐ก๐จ๐ญ ๐จ๐›๐ฃ๐ž๐œ๐ญ๐ฌ, ๐Ÿ๐ฅ๐š๐ฆ๐ž๐ฌ, ๐ญ๐ก๐ž ๐ฌ๐ฎ๐ง, ๐ฌ๐จ๐ฅ๐š๐ซ ๐ซ๐ž๐Ÿ๐ฅ๐ž๐œ๐ญ๐ข๐จ๐ง๐ฌ, ๐จ๐ซ ๐จ๐ญ๐ก๐ž๐ซ ๐ก๐ข๐ ๐ก-๐ž๐ง๐ž๐ซ๐ ๐ฒ ๐ฌ๐จ๐ฎ๐ซ๐œ๐ž๐ฌ ๐ฆ๐š๐ฒ ๐œ๐š๐ฎ๐ฌ๐ž ๐ข๐ซ๐ซ๐ž๐ฏ๐ž๐ซ๐ฌ๐ข๐›๐ฅ๐ž ๐ฉ๐ข๐ฑ๐ž๐ฅ ๐๐š๐ฆ๐š๐ ๐ž ๐จ๐ซ ๐ฌ๐ž๐ง๐ฌ๐จ๐ซ ๐๐ž๐ ๐ซ๐š๐๐š๐ญ๐ข๐จ๐ง. Avoid direct or transient exposure to high-intensity thermal sources at all times.

๐‘ณ๐’†๐’๐’” ๐‘ช๐’‚๐’‘ ๐‘ท๐’“๐’๐’•๐’†๐’„๐’•๐’Š๐’๐’ ๐’‚๐’๐’… ๐‘ผ๐’”๐’†๐’“ ๐‘จ๐’„๐’Œ๐’๐’๐’˜๐’๐’†๐’…๐’ˆ๐’Ž๐’†๐’๐’•:
๐„๐š๐œ๐ก ๐ฎ๐ง๐ข๐ญ ๐ข๐ฌ ๐ฌ๐ก๐ข๐ฉ๐ฉ๐ž๐ ๐ฐ๐ข๐ญ๐ก ๐š ๐ฅ๐ž๐ง๐ฌ ๐œ๐š๐ฉ ๐๐ž๐ฌ๐ข๐ ๐ง๐ž๐ ๐ญ๐จ ๐ก๐ž๐ฅ๐ฉ ๐ฉ๐ซ๐จ๐ญ๐ž๐œ๐ญ ๐ญ๐ก๐ž ๐ฌ๐ž๐ง๐ฌ๐จ๐ซ ๐Ÿ๐ซ๐จ๐ฆ ๐ž๐ฑ๐ฉ๐จ๐ฌ๐ฎ๐ซ๐ž ๐ญ๐จ ๐ก๐ข๐ ๐ก-๐ซ๐š๐๐ข๐š๐ญ๐ข๐จ๐ง ๐ฌ๐จ๐ฎ๐ซ๐œ๐ž๐ฌ. Removal of the lens cap indicates that the user acknowledges this risk and agrees to operate the device in accordance with the provided safety guidelines.

๐‘ฐ๐’๐’Š๐’•๐’Š๐’‚๐’ ๐‘ฐ๐’๐’”๐’‘๐’†๐’„๐’•๐’Š๐’๐’ ๐’‚๐’๐’… ๐‘ถ๐’‘๐’†๐’“๐’‚๐’•๐’Š๐’๐’ˆ ๐‘ช๐’๐’๐’…๐’Š๐’•๐’Š๐’๐’๐’”:
Upon receipt of the device, initial inspection and functional testing shall be performed:
--Indoors in a controlled environment, or
--During night-time conditions
๐„๐ง๐ฌ๐ฎ๐ซ๐ž ๐ญ๐ก๐š๐ญ ๐ง๐จ ๐ก๐ข๐ ๐ก-๐ญ๐ž๐ฆ๐ฉ๐ž๐ซ๐š๐ญ๐ฎ๐ซ๐ž ๐จ๐›๐ฃ๐ž๐œ๐ญ๐ฌ, ๐๐ข๐ซ๐ž๐œ๐ญ ๐ฌ๐ฎ๐ง๐ฅ๐ข๐ ๐ก๐ญ, ๐จ๐ซ ๐ฌ๐ญ๐ซ๐จ๐ง๐  ๐ซ๐ž๐Ÿ๐ฅ๐ž๐œ๐ญ๐ข๐ฏ๐ž ๐ก๐ž๐š๐ญ ๐ฌ๐จ๐ฎ๐ซ๐œ๐ž๐ฌ ๐š๐ซ๐ž ๐ฉ๐ซ๐ž๐ฌ๐ž๐ง๐ญ ๐๐ฎ๐ซ๐ข๐ง๐  ๐ข๐ง๐ข๐ญ๐ข๐š๐ฅ ๐จ๐ฉ๐ž๐ซ๐š๐ญ๐ข๐จ๐ง.

๐‘ญ๐’‚๐’„๐’•๐’๐’“๐’š ๐‘ฏ๐’‚๐’๐’…๐’๐’Š๐’๐’ˆ ๐‘ช๐’๐’๐’…๐’Š๐’•๐’Š๐’๐’๐’”:
๐€๐ฅ๐ฅ ๐๐ž๐ฏ๐ข๐œ๐ž๐ฌ ๐š๐ซ๐ž ๐ข๐ง๐ฌ๐ฉ๐ž๐œ๐ญ๐ž๐ ๐š๐ง๐ ๐ญ๐ž๐ฌ๐ญ๐ž๐ ๐ฎ๐ง๐๐ž๐ซ ๐œ๐จ๐ง๐ญ๐ซ๐จ๐ฅ๐ฅ๐ž๐ ๐ฆ๐š๐ง๐ฎ๐Ÿ๐š๐œ๐ญ๐ฎ๐ซ๐ข๐ง๐  ๐œ๐จ๐ง๐๐ข๐ญ๐ข๐จ๐ง๐ฌ. The product is not exposed to damaging levels of thermal radiation during production, assembly, or standard shipping processes.

๐‘พ๐’‚๐’“๐’“๐’‚๐’๐’•๐’š ๐’‚๐’๐’… ๐‘ณ๐’Š๐’Ž๐’Š๐’•๐’‚๐’•๐’Š๐’๐’ ๐’๐’‡ ๐‘ณ๐’Š๐’‚๐’ƒ๐’Š๐’๐’Š๐’•๐’š:
๐ƒ๐š๐ฆ๐š๐ ๐ž ๐ญ๐จ ๐ญ๐ก๐ž ๐ข๐ง๐Ÿ๐ซ๐š๐ซ๐ž๐ ๐๐ž๐ญ๐ž๐œ๐ญ๐จ๐ซ ๐ซ๐ž๐ฌ๐ฎ๐ฅ๐ญ๐ข๐ง๐  ๐Ÿ๐ซ๐จ๐ฆ ๐ž๐ฑ๐ฉ๐จ๐ฌ๐ฎ๐ซ๐ž ๐ญ๐จ ๐ก๐ข๐ ๐ก-๐ญ๐ž๐ฆ๐ฉ๐ž๐ซ๐š๐ญ๐ฎ๐ซ๐ž ๐ญ๐š๐ซ๐ ๐ž๐ญ๐ฌ, ๐ข๐ง๐ญ๐ž๐ง๐ฌ๐ž ๐ญ๐ก๐ž๐ซ๐ฆ๐š๐ฅ ๐ซ๐š๐๐ข๐š๐ญ๐ข๐จ๐ง, ๐จ๐ซ ๐จ๐ฉ๐ž๐ซ๐š๐ญ๐ข๐จ๐ง ๐จ๐ฎ๐ญ๐ฌ๐ข๐๐ž ๐ซ๐ž๐œ๐จ๐ฆ๐ฆ๐ž๐ง๐๐ž๐ ๐œ๐จ๐ง๐๐ข๐ญ๐ข๐จ๐ง๐ฌ ๐ข๐ฌ ๐œ๐จ๐ง๐ฌ๐ข๐๐ž๐ซ๐ž๐ ๐ž๐ฑ๐ญ๐ž๐ซ๐ง๐š๐ฅ ๐จ๐ซ ๐ฆ๐ข๐ฌ๐ฎ๐ฌ๐ž-๐ซ๐ž๐ฅ๐š๐ญ๐ž๐ ๐๐š๐ฆ๐š๐ ๐ž, rather than a defect in materials or workmanship.

Such Damage, including but not limited to:
--๐๐ข๐ฑ๐ž๐ฅ ๐›๐ฎ๐ซ๐ง-๐ข๐ง
--๐ƒ๐ž๐š๐ ๐จ๐ซ ๐ก๐จ๐ญ ๐ฉ๐ข๐ฑ๐ž๐ฅ๐ฌ
--๐’๐ž๐ง๐ฌ๐จ๐ซ ๐ซ๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ž ๐๐ž๐ ๐ซ๐š๐๐š๐ญ๐ข๐จ๐ง
Is not covered under the standard limited warranty, to the extent permitted by applicable law.

๐‘ผ๐’”๐’†๐’“ ๐‘น๐’†๐’”๐’‘๐’๐’๐’”๐’Š๐’ƒ๐’Š๐’๐’Š๐’•๐’š:
The user is responsible for operating the device in accordance with all applicable instructions and safety guidelines. Failure to follow these guidelines may result in immediate and irreversible damage to the sensor.

๐“๐ก๐ž๐ฌ๐ž ๐ฉ๐ซ๐ž๐œ๐š๐ฎ๐ญ๐ข๐จ๐ง๐ฌ ๐š๐ซ๐ž ๐œ๐จ๐ง๐ฌ๐ข๐ฌ๐ญ๐ž๐ง๐ญ ๐ฐ๐ข๐ญ๐ก ๐ ๐ž๐ง๐ž๐ซ๐š๐ฅ ๐ข๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒ ๐ฉ๐ซ๐š๐œ๐ญ๐ข๐œ๐ž๐ฌ ๐Ÿ๐จ๐ซ ๐ญ๐ก๐ž๐ซ๐ฆ๐š๐ฅ ๐ข๐ฆ๐š๐ ๐ข๐ง๐  ๐๐ž๐ฏ๐ข๐œ๐ž๐ฌ.

Thank you for your continued trust and support.

๐‘๐ž๐œ๐š๐ฅ๐ฅ ๐”๐ฉ๐๐š๐ญ๐ž:Thank you to everyone who has reached out regarding the battery recall. We want to assure you that all sub...
01/15/2026

๐‘๐ž๐œ๐š๐ฅ๐ฅ ๐”๐ฉ๐๐š๐ญ๐ž:

Thank you to everyone who has reached out regarding the battery recall. We want to assure you that all submissions are currently being reviewed and processed, and our team is working as quickly and carefully as possible to get replacement batteries out.

Due to the volume of requests, response times may be longer than normal, but every request is being handled in the order received.

If you have already contacted us or submitted your information, no further action is needed at this time. If you are unsure whether your unit is affected, please email ๐ซ๐ฆ๐š@๐ซ๐ข๐ฑ-๐ง๐ฏ.๐œ๐จ๐ฆ and our team will help verify your battery.

We appreciate your patience and understanding as we work through this as efficiently as possible. ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ฌ๐š๐Ÿ๐ž๐ญ๐ฒ ๐ซ๐ž๐ฆ๐š๐ข๐ง๐ฌ ๐จ๐ฎ๐ซ ๐ญ๐จ๐ฉ ๐ฉ๐ซ๐ข๐จ๐ซ๐ข๐ญ๐ฒ.

โ—IMPORTANT NOTICE* RIX BATTERY USERSโ—We are issuing an important safety notice regarding certain earlier-production RIX ...
01/12/2026

โ—IMPORTANT NOTICE* RIX BATTERY USERSโ—

We are issuing an important safety notice regarding certain earlier-production RIX products. We have received multiple field reports of flat-top single-wrap (unprotected) lithium-ion batteries overheating, emitting smoke, catching fire and possible explosion under specific conditions. Although these incidents are rare, they present a serious safety risk. Out of an abundance of caution, we are issuing a voluntary battery recall.

โš ๏ธ IMMEDIATE ACTION REQUIRED

If you own any of the following models:
๐Ÿ”ดStorm Series: S1, S2, S3, S6, S3R, S6R
๐Ÿ”ดPocket Series: K2 / K3
(For Pocket/Storm series, devices whose 5th and 6th characters from the end of the SN
(e.g., 5A11U-YTND1610, where โ€œNDโ€ are the two characters) match the letters below are affected:
MA,MB,MC,MD,ME,MF,MG,MH,MI,MJ,MK,ML
NA,NB,NC,ND,NE,NF,NG,NH,NJ,NK,NL
AA,AB,AC,AD,AE,AF,AG,AH,AI,AJ,AK,AL
BA,BB,BC,BD,BE,BF,BG,BH,BI,BJ*

๐Ÿ”ดStride: ST6
๐Ÿ”ดLeap (older models only): L3 / L6
Units shipped to dealers on/after Jan 9, 2026 are NOT affected

๐Ÿ”ดDBH: D6 / D12
Affected SN codes: BA,BB,BC,BD,BE,BF,BG,BH,BI,BJ,BK,BL

NOT affected:
๐ŸŸขNew Leap series with range finder
๐ŸŸขTitan series

โš ๏ธYou must take action NOW:
--STOP using the battery immediately
--Power off the device
--Remove the battery
--Do NOT charge or reuse the battery

โš ๏ธWhy this recall is necessary:
We have confirmed incidents where affected batteries:
--Overheated
--Emitted smoke
--Ignited
--Explosion

โ—IMPORTANT NOTICE* RIX BATTERY USERSโ—

While no widespread injuries have been reported, continued use may result infire, property damage, or personal injury.

๐Ÿ”„What we will do for you
We will provide a FREE replacement battery. Please complete the form. Once submitted, we will email you a prepaid return shipping label to send back the affected battery. After we receive it, we will ship your replacement battery immediately.

https://us10.list-manage.com/survey?u=75702f261c49bc6b74ace1ae6&id=74dba733b6&attribution=false

โ—Additional Safety Reminder
Even if your battery is not part of this recall, you must STOP using any battery that shows:
--Torn or damaged outer wrap
--Swelling
--Leakage
--Unusual heat

Always follow safe charging practices and never leave batteries unattended while charging.

If you have any questions, please contact us immediately at: [email protected]

Your safety is our top priority. Thank you for your cooperation.

12/11/2025

Important Notice โ€“ Peak Season Support Update

Itโ€™s our busy season, and we know many of you have technical questions about your gear. To receive the fastest assistance, please give us a call at (800) 580-5281 and follow the prompts:

For Leap products, press 5
For DBH products, press 6
For Storm & Night Vision products, press 7

Our team is standing by and will do their best to get you taken care of as quickly as possible.

Please note that RMA processing and general customer service responses may be slower than usual during this peak period. We truly appreciate your patience and understanding as we work to support everyone as quickly and efficiently as we can.

โ€” RIX Support Team

11/10/2025

Important Notice โ€“ Email & RMA Response Delays

We are currently experiencing issues with our email system. If you have recently submitted an email or RMA request and have not received a response, please know your message may not have come through as expected or is delayed in our queue.

Our team is actively working to resolve this as quickly as possible. Once service is restored, we will review all pending messages and respond in the order they were received.

We appreciate your patience and understanding, and we apologize for any inconvenience this may cause.

โ€” RIX Support Team

12/09/2024

๐Ÿšจ Attention RENV-C Users! ๐Ÿšจ

We want to clarify important information about the battery cap extension included with your RENV-C device. This extension is designed specifically for use with a 16650 battery.

Unfortunately, the imagery on the end of the cap mistakenly displays a CR123 battery, which is incorrect. Please DO NOT insert two CR123 batteries into your device, as doing so can cause serious damage to the unit.

We are actively addressing this issue, and updated imagery will soon reflect the proper usage. Thank you for your understanding and patience as we work to resolve this oversight.

If you have any questions or concerns, donโ€™t hesitate to reach out to us!

Stay safe and thank you for your continued support. ๐Ÿ’ก๐Ÿ”ญ

โ€” The RIX Support Team

Hello Everyone!!With the new 1.3.36 update being released, we have found that some users are having difficulties getting...
07/30/2024

Hello Everyone!!
With the new 1.3.36 update being released, we have found that some users are having difficulties getting their firmware update to pop up. So we have created a little example of how to make that appear. See the example below.

Also for anyone on 1.3.35 please update your unit Immediately.
Please reach out to us if you have any questions, or need any assistance.

Hello Everyone! With the recent update 1.3.35 we discovered a an issue with some people losing their menu GUI and unable...
07/20/2024

Hello Everyone! With the recent update 1.3.35 we discovered a an issue with some people losing their menu GUI and unable to use any k***s or buttons.

We have taken all the feedback from anyone with these issues, that allowed us to come up with the newest firmware that has just been released, 1.3.36. This has resolved both the GUI menu loss problem, as well as the zeroing problem that was also mentioned by some people from the 1.3.35 update.
Please spread the word to any of your friends that are still on 1.3.35.
If you have any questions or need help updating your device please feel free to reach out to us via Facebook, [email protected], or calling us at 1800-580-5281

Attention Everyone!!! There is an update available for the RIX Tourer T-20!Some of the key features of this update are:>...
07/18/2024

Attention Everyone!!! There is an update available for the RIX Tourer T-20!
Some of the key features of this update are:
>Reticles are easier to identify/have been adjusted.
>Zeroing has been adjusted to operate more easily.
The new firmware version is V2407.01.
Please let us know if anyone needs assistance updating your device.
Thanks and have a great day!

Here is the link as well if you cannot update through the app. https://www.rixoptics.com/category/firmware/

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Richardson, TX
75093

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