12/20/2024
Good morning laser fans! I wanted to hop in here and thank you all for your understanding while we were battling mother nature. Anybody that had placed an order after 11/24 got caught in the Thanksgiving Holiday then Lake Effect disaster - I appreciated your tolerance and understanding while the government put us under an emergency and shut us completely down. Not only was it difficult to get orders out it was a challenge to figure out HOW to actually get them made when our shop was buried and I'm still under strict medical restrictions. Ask me how I cut and sanded tree toppers in minus degree wind chill weather to make sure orders were still able to go out once our bans were lifted and the post office was ready to ship. So while some of you were appreciative to the challenges I was facing there were a couple bad apples that either didn't wrap their head around what was actually taking place (even when informed) or they were just far too entitled to care. I'm not Wal-Mart or Amazon. Each order is cut and or created once an order is received. (both of which were shut down on deliveries here btw) I can't control mail but I always ship priority to make sure the orders I send out are covered. If I am contacted within a reasonable amount of time I am always happy to replace or refund and make sure things go smoothly. If you can't wrap your head around small business and custom work then I am probably not the place to buy your one-of-a-kind items.
We are about to get buried again!
If anybody has any questions or concerns about your orders or placing orders, you are welcome to reach out. Somebody is always happy to answer.
All of our local people stay warm - We will get through round 2.
Again, thank you for your understanding -