All orders are processed in the order in which they are received and are shipped Monday thru Friday by the US Postal Service within 24 hours once processing is complete. We do not make address changes for ANY reason. Please be certain that your shipping address is correct when you check out. During the holiday season and/or inclement weather conditions, the USPS may experience delays that are beyo
nd our control. Issues related to the COVID-19 pandemic have also affected delivery times that are beyond our control. The USPS is currently experiencing delays so it may take several days for your order to be delivered. Expedited and priority shipping options are available for an additional fee. The following are general transit time estimates (no guarantee is implied):
Expedited (domestic): delivery in 2-4 business days
Priority (domestic): delivery in 3-5 business days
If you receive free shipping, your order will be shipped via USPS First Class Mail. Free standard shipping is only available on orders where the order subtotal is over $50 (after any applicable discounts) - shipping and taxes not included. No exceptions. We are not responsible for delayed packages, packages delivered to the wrong address, or lost or stolen packages. The best way to find out what may be causing a delay in the delivery of your order after it has been shipped is to contact the shipping carrier (USPS) directly. Please file a claim with your postal service and the police, if necessary for items suspected of being stolen. We do not ship internationally outside of the U.S. or to military bases. Returns/Exchanges
We want you to be happy with your purchases from us. To maintain health standards and the integrity of our products we do not accept returns or exchange products for any reason because tea is a food product. All sales are final. If you have an issue with your order, you must contact us within 5 calendar days of delivery. At that time, we will issue a store credit, excluding shipping costs. We do not offer refunds. Please confirm all details, including the shipping address before checking out. If you have questions, feel free to email Smooth Teas at [email protected].
