Needle

Name: Needle
Address: 1601 Innovation Way, Lehi, UT, US
Telephone: +1 617-466-9892

We are not your typical bland live chat platform. There are no live chat solutions as configurable and customizable to your brand and your needs as Needle.

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Create real conversations that fit your brand and style. And no bots here! Needle, the leader in advocate-powered customer experience, helps businesses bring the power of human connections to e-commerce. Founded in 2010, Needle’s CX software identifies online customers who need help and matches them, real-time, with certified advocates who have first-hand knowledge of the product and passion for t

he brand. The result is a truly awesome customer experience that builds trust and increases satisfaction with customers, while delivering increased sales and long-term customer value for businesses. Build Trust
Trust is the #1 reason a customer shops with a brand. Needle helps you build trust by facilitating authentic experiences with people who can make powerful recommendations. Capture Net New Revenue
Create a marketing channel that does what no other channel can do: capture revenue you weren’t otherwise going to get. 65-90% of revenue Needle generates is net new. Increase Conversion and AOV
Drive material, incremental revenue through smart targeting that leads to major increases in conversion (6-15x over self-service) and AOV (15-30%). Drive Loyalty and Lifetime Value
Provide an incomparable customer experience that’s unique, personalized and powerful, and your customers will come back and buy more often.

06/09/2022

Are you ready for a partner who can deliver in all aspects of retail? ThirdChannel, Inc. and Needle merged to give you the solutions you are looking for!

But what does this mean?
By combining forces, we are the first and only solutions partner providing you the best-in-class retail based technology solution driven by passionate brand experts, powering both in-store and online. Learn more about how we can empower your brand through this exciting company evolution and our more robust solution offerings now: https://bit.ly/3GTsXaS

In modern commerce, all three must be empowered to be successful. Brands need real-time insight into online and in-store sales activity, customers need to strengthen their product knowledge during critical moments of the buying journey, and brand reps must have the ability to create an unforgettable...

01/22/2022

Since the start of the pandemic, Walgreens has also undergone a broader digital transformation to cater to online shoppers.

Walgreens is posting growth in sales of beauty products after rethinking its approach to the category.

01/20/2022

Beauty brands are hiring — or buying — technology companies that let customers virtually try on makeup, hair and skin care products.

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01/18/2022

Fintech companies like PayPal, Klarna, Afterpay and Affirm allow e-commerce and brick-and-mortar retailers to provide BNPL services to their customers, regardless of size.

BNPL allows customers to make large purchases and break the payments into smaller, less painful, interest-free chunks. This gives consumers an alternative to traditional layaway and gives them immediate access to goods and services they might not be able to afford in one lump sum.

01/15/2022

According to the Oracle Retail survey, 20% of consumers plan to shop mostly in-store, up from 15% in 2020, and 45% plan both in-store and online shopping, up from 35%.

The 2021 holiday shopping survey from Oracle Retail provides insights into consumer behavior.

01/13/2022

Omnichannel marketing refers to an interconnected multi-channel sales strategy that gives customers a seamless buying experience across sales channels commissioned by a brand.

Here are some must-know tips when it comes to omnichannel marketing.

In today’s competitive business environment, it is imperative to adopt comprehensive marketing tactics. Here are some key strategies that can make an omnichannel marketing plan more effective.

01/11/2022

Store employees need access to customer information so that they don’t start the in-store part of the journey the least informed about what that shopper was doing.

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01/10/2022

Retailers will focus on five themes in 2022, including personalized experiences for shoppers, wellness, delivery speed, sustainability, and supply chains, according to analysts at Cowen.

Personalized shopping experiences, wellness, delivery speed, sustainability and supply chains are the year's big themes in retail, analysts at Cowen said.

01/07/2022

"As we look back on 2021 eCommerce trends, e-tailers can better understand where to focus their 2022 efforts. We’ve seen an increase in mobile sales and a shift towards social commerce, among other trends, which will significantly influence 2022 eCommerce planning."

2021 hit the eCommerce space with some serious challenges, including the global shipping crisis and supply chain bottlenecks. But the…

01/01/2022

Almost half of consumers are now looking for in-store experiences to reflect the kinds of experiences they enjoy online and especially on social media.

A Bazaarvoice survey finds that customers and retailers largely agree that the in-store experience needs digital components.

12/30/2021

Having a social media presence is good but if you have a company website, all of your social media content will lead internet users to your website.

Discover more digital marketing tips to help your brick and mortar business.

Whether you are an e-commerce store or a brick and mortar business, promoting your brand and reaching your target audience will be one of your biggest priorities. The Internet has made it easy for companies to throw their audience quicker and faster. The use of radio jingles and billboard advertisem...

12/28/2021

Wayfair's expansion into physical retail is telling, though it likely doesn't herald a reversal in the growth of online shopping, and the company doesn't anticipate that, either.

The home goods e-commerce giant plans three new stores, with more to come.

Address

1601 Innovation Way
Lehi, UT

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Telephone

+1 617-466-9892

Website

https://www.needle.com/

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