Welcome

03/21/2018

American consumers spent a whopping $340 billion online in 2017. This, and other interesting things we learned about consumers in 2017

American consumers spent over $340 billion online in 2017 , and this is set to surpass $600bn by 2021.  eCommerce in the US is clearly an important market for investment and growth. Read more to find out what 2017 taught us, and inform your tactical plan to win in the most competitive ret

03/21/2018

As a brand, you need to implement real-time engagement options across several channels. Here's how to impress and delight consumers, wherever they choose to shop...

You never get a second chance to make a first impression, which is why every interaction should be treated as though this is the first time a shopper has interacted with your brand. Agents need to strive to give a positive, seamless, and frictionless experience, every time. 

03/21/2018

The way in which we engage must change, because the way people consume content and want to communicate, has changed. Here's why conversational Commerce is the Present and the Future.

The way in which we engage must change, because the way people consume content and want to communicate, has changed. It has the power to greatly impact add-to-basket rate, average order value, conversion, and return rate. Simply put, conversational commerce is the present and the future.

03/21/2018

Chatbots are increasingly being utilized in first contact resolution to help customers with questions as they shop online. But are they friend, or foe?

Chatbots are becoming the largest part of our everyday interaction with our favorite brands. But how are companies combining AI and humans to bring consumers the experience they expect and deserve?

03/19/2018

At Shoptalk 2018, we announced our new subscription-based pricing. Brands can now sign up to our Essential and Pro plans and connect to shoppers, in real-time, across their most important retailer websites. Read the full announcement:

At Shoptalk 2018, we announced our new subscription-based pricing. Brands can now sign up to our Essential and Pro plans and connect to shoppers, in real-time, across their most important retailer websites.

03/19/2018

We're here, we're set-up, and we're ready for Shoptalk! Come see us in Emerging Tech Discovery Zone, ET13.

03/18/2018

Don't miss Dan Herman Shoptalk! In six minutes, learn how to successfully create a dramatically different shopping experience for your customers.

03/12/2018

We're heading to Shoptalk this weekend. Come find us in the Emerging Technologies Discovery Zone.

Want to know how you can convert online shoppers into customers by providing them with real-time expertise to make the most informed purchasing decision possible?

Meet with us at the show! https://welcomecommerce.com/shoptalk

01/12/2018

Welcome has been nominated for the Best Customer Service Platform Partner Award at the 2018 Eggies.

Ken, Dan, Eddie, Ryan, Erin, and Ricky from the Welcome team will be at the Newegg Eggie Awards tonight, so stop by our table and say hi

09/26/2017

As Marc Lore takes the stage at Shop.org, we reflect on the 5 Pillars of Success and how suppliers can deliver a specialty-like experience at Walmart scale. Read more: https://goo.gl/KmSrbf

Focusing on three inputs of the Walmart Customer Value Index: Have It, Find It, and Display It, Dan Herman reveals how to convert more shoppers into customers, and create an awesome shopping experience on Walmart.com.