TURNAROUND TIME: The turnaround time on your order starts when you’ve paid in full and we have all information required to complete your order (all artwork, products, sizes, details, etc.) Delay in receipt of any of this info can/will result in production delays. Our Standard turnaround time is 10 business days unless otherwise stated. Complex orders/add-ons may increase this time. Delays in the a
pproval of mock up can/will result in production delays. Any order changes after the order is placed will also cause production delays. LemonMade Custom Shop will not be responsible for delays resulting from any of the above and may not make your deadline. Therefore, make sure you know exactly what you want and need before finalizing your order. If you have a specific deadline for your order, it is very important that you let us know when you place your order. If you do not notify us of a due date until after your order has been placed and pushed through our system, we may not be able to accommodate your request. Any circumstances out of the control of LemonMade Custom Shop (weather delays, shipping errors by suppliers, out of stock merchandise, Acts of God, etc.) may also require more time and are not factored into the initial turnaround time estimate. LemonMade Custom Shop is not responsible for these delays. SHIPPING
You will be provided delivery options and prices at the time of the order. In general, local delivery may be an option, or a half-way meeting. We use Priority Mail to ship all other orders, and you will be provided that price as part of your quote. RUSH Fees are applied as follows:
5-9 Business days: 20% of total order
3-4 Business days: 30% of total order
1-2 Business days: 40% of total order
If needed we may have to expedite shipping of your items to get them to our shop in time to meet your deadline. If so, you will be responsible for those shipping fees. PROOFING: All artwork is to be approved by digital proof through email. Artwork must be checked for spelling, color, sizes ordered, placement/size of artwork, and overall accuracy by the customer. It is very important to look over every detail of your order, as this is exactly how it will be produced. We will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modification requested after customer approval will result in production delays and additional expenses for which the client will be invoiced for accordingly. Any delays in the approval process longer than 24 hours after proof was sent can/will result in production delays. LemonMade Custom Shop does try to catch mistakes ahead of time, however we will not be responsible if your proof is approved with errors. We may however offer to redo the job at a discounted rate in the event your order was approved with errors. ARTWORK: Our customers have come to rely on our design team to bring their ideas to life. We do most artwork at no charge providing you are placing an order with us. However, if you are providing art and it needs to be recreated or if we have to spend a considerable amount of time on it, it will be billed at $45 per hour. We will let you know in advance if this is the case and give you an estimate of total time/cost. If you are providing artwork please make sure it is in the following formats (PDF, EPS, or .ai) The design should be sized to desired printed specs. All files must be 300 DPI or Vector format. Text must be converted to outlines. Printing, stitching, and other printed items can only be as good as the artwork. LemonMade Custom Shop will not be responsible for poor quality customization due to poor artwork.LemonMade Custom Shop is also not responsible for any misspelling or errors in your provided artwork. We will NOT recreate copyrighted images from other artists or companies when presented as your own works. Furthermore, you will be held liable if we are served with a cease-and-desist order if we recreate an image you presented as your own. You may consider our final artwork a product owned by both of us, but you must have our express permission to reuse artwork we share. In most instances we are happy to provide a file if needed for a fee. You will not be charged until you agree to the fee, to be paid in advance. GARMENT DISCLAIMER: LemonMade Custom Shop is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and or garment defects (holes, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we can not guarantee each garment. We are not the manufacturers of these garments so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important. If you find any of these garment defects please let us know and we will work with the manufacturer to attempt to get you a refund. We will not refund or exchange any garment due to fit. QUALITY ASSURANCE: We try and check every garment as it’s completed, but there are times when some mistakes will make it out the door. It is your responsibility to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with your order. LemonMade Custom Shop will not be responsible for errors with your order after the 72 hour window. LemonMade Custom Shop will also not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While we do issue quality checks of the garments, the final quality assurance check lies in the hands of you, our customer. Upon receiving your order you will sign off on a pick up sheet stating that everything is satisfactory and approved. Your signature and taking of the goods constitutes your acceptance of said goods. NOTE: Any print that goes over a seam can result in imperfections. LemonMade Custom Shop will not accept responsibility for imperfections due to printing seams or non-flat surfaces. We use the same set of screens per design for adult shirts, and one for youth shirts. That means the image printed will stay consistent in size regardless of the apparel sizes in each category. If you would like different image sizes on different apparel sizes you must let us know ahead of time. This may incur and additional fee. CLAIMS & REPRINTS: We go to great lengths to try and ensure every order that leaves our shop is accurate. All of our customers are valued customers regardless of size of order, and we want you to know that. Any order printed differently than approved proof will be granted a reprint of the defective product. All claims must be submitted within 72 hours of delivery date. Please email to submit your claim.If any errors are the fault of LemonMade Custom Shop we will gladly accept responsibility and redo the items produced with errors. We do not offer refunds unless otherwise approved, but will redo any production errors that exceed the spoilage rate. We do require you return the items with error. We will only replace the amount of items that are returned. SAMPLES: Our staff is more than happy to help you select the apparel that you want. However, you must make sure the item you select is right for you. Ultimately, it’s your decision. LemonMade Custom Shop will not be responsible for the garments you pick out. If you are unsure of the exact garment you want or need we will order in samples or size runs for you. These will be charged at a per piece rate. Any sample that can be used toward your order will be credited toward your order. If shipping charges apply to get your samples in you are responsible for those charges. All samples must be paid in full at time of order unless otherwise stated. OUT OF STOCK ITEMS: LemonMade Custom Shop will not be responsible for items that are out of stock. While we check items we know have potential stock issues, all garments are ordered after your order is placed and we cannot guarantee their availability. If items are out of stock we will provide you with replacement options and get your approval before choosing such replacement items. DECORATING ON CUSTOMER SUPPLIED GARMENTS: At LemonMade Custom Shop we highly recommend using our garments for customization. We know where they come from and they are made especially for customization. However, if you insist on supplying us with the garment to be customized we will do it. Shop rates will apply and will not reflect the normal pricing grid. You will also be subject to artwork or other set up fees associated with producing your order. Please keep in mind the underage/spoilage rate when providing your own garments. We always recommend you provide extras. We will in no way be responsible for your garments for any reasons whatsoever regardless of fault. You are having us print them at your own risk. LemonMade Custom Shop will not be responsible for decoration longevity, washouts, etc. on your customer supplied items. PAYMENT: Payment is due in full at time of order unless otherwise approved. If approved otherwise cash payment is due at time of pickup in full. Unpaid orders will not be released. If needed we can produce an invoice for you the same day if needed in order to get a check cut. Repeat customers are highly valued, and pre-payment may be waived at the discretion of LemonMade Custom Shop. CANCELLATION: Any cancellations will be subject to restocking fees. Any pre-payments will be forfeited if any work has begun. Depending on the situation we may issue a partial refund minus expenses LemonMade Custom Shop has accrued for work performed. If production has begun we cannot cancel your order.
