01/13/2026
We love our customers, both local and travelers, so much, and we care deeply about the experience that each of you have when you enter our shop. Yesterday, we were inundated with dozens of 1-star reviews on our Google profile claiming awful experiences. At first, we were mortified that customers would have such experiences at our shop, but the more we scrolled, we realized we were being SPAMMED with FAKE 1-star reviews from FAKE accounts.
This morning, we received an anonymous email from someone claiming responsibility for the reviews and demanding cooperation, or more bad reviews would follow. This is EXTORTION. Apparently, there's actually a lot of this going on, and they are targeting small businesses (see attached article). We have read, researched, and followed the protocol Google set forth to report the reviews, as well as the extortion attempt, and hopefully get the fake reviews removed. I'm sure you all understand how important a small business's online reputation is...many people choose to shop or not shop at a small business based on the reviews they read and the star rating on the Google profile. We went from a 4.9 to a 3.8 in the matter of a few minutes. 😭
We are hoping that Google will come through and remove these reviews, but in the meantime, if you have had a good experience with our shop, our coffee, or our incredible baristas, would you consider letting the internet know by leaving a positive review on our Google profile? (https://share.google/YojmjgFwLUwY656dy)
Regardless of how this turns out, we will keep on doing our best to make sure every time you walk into our shop, you know how valuable you are. We love you guys! ❤️
https://www.consumeraffairs.com/news/small-businesses-hit-by-global-scam-of-fake-negative-google-reviews-091125.html
Scammers demand payments from business owners to remove 1-star reviews Victims report losing hundreds of dollars and severe hits to online ratings