03/04/2022
All Soul Mobile employees are considered valuable assets and believe the business is only as strong as its individuals who support it. As a Multi-Brand Retailer, we offer a competitive compensation package that includes base pay plus unlimited commission potential. You will enjoy a fun environment, and increasing your knowledge of mobile phones, tablets, and other devices.
Position Overview: The Cellphone Technician is responsible for the repairs of cellphones, tablets, and other electronic devices.
Core Duties and Responsibilities
• Responsible for solving customer issues by fixing phones, tablets, and other electronics through the most effective repair method.
• Responsible for selling products and services to new and existing customers
• Responsible for maintaining store standards and appearance as established by Store Manager
• Responsible for handling customer service issues
• Responsible for monitoring store merchandise to maintain optimum inventory level
• Responsible for adherence to all Company policies and procedures
• Must be able to work independently in a retail storefront
• Other miscellaneous duties as assigned by the Store Manager
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
Minimum Qualifications:
• High School Diploma or equivalent required. Two (2) years of relevant field experience may be substituted for every one (1) year of required academia
• Strong sales skills and the ability to ensure customer satisfaction daily while maintaining operations within a retail store environment
• Strong interpersonal and communication skills
• Self-motivated prioritizes tasks and works independently with minimal supervision
• Professional appearance and the ability to work weekends some evenings
• Punctual and on time to all work-related activities
• Coachable and willing to apply techniques and knowledge
• Provide an exceptional, best in class, customer experience
• Willing to prospect customers via warm calls
• Capable of adapting quickly to industry and company changes
• Maintain minimum sales goals and expectations
Physical Requirements:
• Extended periods of time standing
• Lifting up to 50 pounds
• Occasional bending, stooping, pulling
• Repetitive motion tasks while doing computer work
• Exposure to active wireless equipment, signals, and transmissions
