03/13/2025
Riverside Trailers in Caldwell is seeking a motivated and customer-focused Sales Representative to join our team, responsible for driving sales both online and in-person. The ideal candidate will be passionate about delivering exceptional service, whether interacting with customers digitally through our website and social media platforms or face-to-face at our location in Caldwell. With a strong understanding of our products and the ability to build rapport with clients, you will guide customers through the sales process, answer inquiries, and close deals effectively. If you are a proactive communicator who thrives in a fast-paced environment and enjoys connecting with people, we want to hear from you!
Benefits & Pay :
We offer a competitive compensation package based on experience, along with comprehensive benefits, including health insurance and retirement plans. Our company is dedicated to supporting your professional growth, offering in-house training opportunities to enhance your skills and advance your career. You will be part of a supportive work environment that emphasizes teamwork, collaboration, and a shared commitment to exceptional customer service. Join us and become a valuable member of a team that values your contributions and invests in your success!
Responsibilities:
Manage Online Sales Inquiries: Respond to customer inquiries via email, live chat, phone, in person and online forms regarding trailers, ensuring timely and informative responses.
Product Knowledge: Develop in-depth knowledge of trailer inventory, including specifications, pricing, features, and available customizations.
Lead Generation: Identify and follow up with potential leads through online platforms, social media, and third-party websites.
Product Presentations: Provide accurate detailed product descriptions, specifications, and benefits to online customers, assisting in product selection.
Customer Relationship Management: Maintain a database of customer interactions and sales activity, ensuring follow-ups and relationship nurturing.
Sales Process Coordination: Guide customers through the entire sales process, from initial inquiry to closing the sale, including financing options, trade-in evaluations, and final purchase.
Process Online & In-store Orders: Process orders for trailers, ensuring all details are accurate, and communicate effectively with internal departments for order fulfillment.
Sales Reporting: Track and report on online sales performance, customer feedback, and trends, providing insights to management.
Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell additional products, accessories, or services that complement trailer purchases.
Customer Support: Provide after-sale support, including troubleshooting, warranty information, and coordinating returns or exchanges.
Website and Product Updates: Collaborate team members to ensure online product listings are accurate, up-to-date, and appealing.
Negotiate and Close Sales: Use effective communication skills to negotiate prices and terms, aiming to close deals and meet sales targets.
Handle Online Payments and Contracts: Assist customers in understanding payment options, process transactions, and facilitate the signing of contracts.
Market Research: Stay informed about industry trends, competitors, and customer needs to better position the company’s online sales efforts.
Social Media Engagement: Utilize social media platforms to engage with potential customers, showcase trailer products, and promote special offers.
Customer Feedback Collection: Collect feedback from customers post-purchase to improve service, products, and overall customer satisfaction.
Collaborate with Sales Team: Work closely with the sales team to align online efforts with overall business goals and strategies.
Contact us for application & set up an interview
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