01/12/2021
Since we get a dozen or so messages a day about tracking not updating, we decided to do some digging on the matter. Turns out there are many issues with scanning, some are USPS employee related and some are network related. When the network is down for a particular region, even if the package is scanned it will not update a status. This could explain why several of our packages don't get scanned when they are picked up, and some packages have no updates at all even to the point they are delivered. Here is a link to the USPS outage map for the USPS network:
https://downdetector.com/status/usps/map/
Cities that show recent outages are likely worse off with tracking updates and overall deliveries than other cities. Keep in mind, even if you don't live in those cities, if they have to pass through to get to you, then you're still effected.
It turns out it's not just a problem with the scanning, this year in particular USPS has experienced a rampant backlog. Here are a few articles (there are pages of articles, this is just a few) that talk about the issue. To summarize, COVID and the holidays has caused the delays. Yes, holidays, meaning there are items shipped in December that still have not arrived yet! Reports of USPS workers getting COVID, but also COVID being responsible for people Christmas shopping primarily online this year which is a double-whammy with limited staff.
https://www.kmov.com/news/shipping-delays-persist-at-the-post-office-after-the-holidays/article_b615027a-546c-11eb-997e-6f9a25f25531.html
https://www.npr.org/2021/01/03/953073956/widespread-mail-delays-as-usps-faces-unprecedented-backlog
We're happy to see some customers getting cases quickly, and we were initially concerned about the customers that have not gotten theirs yet but we've learned that this shouldn't be much of a concern as delays right now are unfortunate but expected. But please be assured that we are on top of orders, and they are shipped out within a day or two of being placed (some delay on weekend orders) and a "Pre-Shipment" status was shipped but likely not scanned when it was picked up.
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