07/10/2020
Refunds, Replacements, & Discounted Grain: $2.26 per pound (S&H included).
The last few months have been a huge struggle for us for several different reasons: Etsy closed our shop without warning right before COVID shut downs. The shut downs disrupted critical aspects of our business, and a new way we were producing our product as a result, produced an inconsistent and inferior product. This was all compounded with some health related issues that I was facing.
We're finally back on our feet and need to make amends to some buyers:
If you received sterilized grain that you were unhappy with we will replace it free of charge or give a 100% refund. If you had any other issues, we will also work to resolve these.
Additionally, customer support will reply within 24 hours from here on out.
We are currently fully caught up on orders and they now ship within 1 week of ordering via priority mail shipping (1-3 business days).
If you are interested in purchasing our 3 lbs bags of sterilized grain we are offering temporarily discounted prices at $4.50 per 3 lbs bag.
They can be purchased here:
https://www.vesp.co/product/14926
8 x 3 lbs bags is the cheapest to ship, so the best deal is to purchase in increments of 8. That's $2.26 per pound of sterilized grain to your door, shipping cost included.
Text (Use Signal): 1-435-237-2998
Email: [email protected]
As always:
If it contaminates before you inoculate it, we will replace or give a full refund.
If it contaminates after you inoculate, send us a picture and we will either give a large discount or replace it free of charge, depending what happened.
