Support for customer service agents

10/11/2021

Here is an article on how to deal with angry customers by an experienced calling service agency.

Your team will inevitably have an angry or difficult caller to manage. Use these tips to prepare your team for dealing with angry callers. Keep reading.

09/11/2021

Sitting for 8 or more hours can be very devastating for your back and posture. That’s why is very important to sit correctly. If not all the time, at least most of the time. The best way for you to have a good sitting habit is to arrange your desk and chair properly. This way you will sit better because the environment or more precisely your desk will make you sit in a position, that your body prefers more. By having a good posture you will avoid some unpleasant pain in the back and in the future, you might avoid doctor’s appointments and therapy for your spine. Make sure to create a good working environment, if you work good, you live good.

Check how to arrange your desk for a better way to work.

Our desks weren't made for us. They were made for everyone. So ergonomics expert Jon Cinkay from the Hospital for Special Surgery is here to show you how to ...

09/11/2021

Everything starts with basic, so do we. If you are a newbie in the customer service sector, this will be very helpful, especially if your new employer or team leader is not giving you so much knowledge on the basic skills, but is focusing on what you need to do. If you’re already experienced in this field, it will remind you of important things, and you might even learn something new.

Chat etiquette plays a huge role in customer service. Professional and authentic interaction with clients goes far beyond the opportunity to make a sale. It ...

09/11/2021

By joining us you will gain a lot of knowledge and support on how to be a better customer support agent. How to be more productive so that your work will be easier for you. How to be calm while on a call with an angry customer. As well here you will also find basics on how to sit and eat properly that your brain and body will not be tired after 8 or more hours of sitting in front of a screen, and you will be able to share your experience and your knowledge to help out the others, and for them to advise you how to make existing things even better. What do you do when you do not get an answer from your college when he or she should solve a problem for the client. How can you type messages faster than ever before? How to stay focused?
Stay tuned in to find the internet's finest information, to make your work a learning experience!