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11/04/2018

Worry no more! ☺️

Booked a ticket to Caticlan or Kalibo from April 26 - October 27, 2018? No worries! Here are your options! Manage your booking NOW: bit.ly/ManageCEBFlight

04/04/2018

CEBU PACIFIC ADVISORY
April 4, 2018

Cebu Pacific to cancel Caticlan and Kalibo flights, following Boracay closure

In line with the closure of Boracay Island for tourist activities, Cebu Pacific will cancel the following flights to and from Caticlan and Kalibo, in Aklan from April 26 to October 27, 2018:

Manila-Caticlan-Manila
5J 891/892 Daily
5J 895/896 Daily
5J 899/900 Daily
5J 901/902 Daily
5J 905/906 Daily
DG 6241/6242 Daily
DG 6243/6244 Daily
DG 6247/6248 Daily

Cebu-Caticlan-Cebu
5J 132/133 Daily

Caticlan-Clark-Caticlan
DG 6298/6299 Daily

Manila-Kalibo-Manila
5J 331/332 Daily
DG 6317/6318 Daily

Manila-Kalibo
5J 339 Sun-Thu

Kalibo-Cebu
5J 413 Daily
5J 415 Sun/Fri

Cebu-Kalibo-Cebu
5J 416/417 Sun

Clark-Kalibo
5J 351 Tue/Thu/Sat

Kalibo-Clark
5J 352 Mon/Wed/Fri

Kalibo-Incheon-Kalibo
5J 180/181 Daily
5J 182/183 Daily (starting June 1)

To serve local residents and ensure continuity of commerce in Northern Panay island, Cebu Pacific will operate the following flights for Kalibo and Caticlan from April 26 to October 27, 2018:

Manila-Kalibo
5J 337 Daily (except from May 1-4, 2018) ETD 12:25PM ETA 1:35PM

Kalibo-Manila
5J 338 Daily (except from May 1-4, 2018) ETD 2:05PM ETA 3:20PM

Manila-Caticlan
DG 6245 Daily ETD 3:35PM ETA 4:55PM

Caticlan-Manila
DG 6246 Daily ETD 8:25PM ETA 9:40PM

Cebu-Caticlan
DG 6272 Daily ETD 6:55PM ETA 8:00AM

Caticlan-Cebu
DG 6273 Daily ETD 5:15PM ETA 6:25PM

Affected passengers may take any of the following options:
• Get a full refund
• Place the full value of the ticket in a travel fund for future use
• Rebook the flight, subject to seat availability
• Reroute to any domestic destination, subject to seat availability

CEB encourages passengers to manage their rebooking or refunds through the “Manage Booking” section in the Cebu Pacific website, www.cebupacificair.com

For GetGo members who redeemed flights during the period covered by the flight suspension, they may avail of the following options:
• Rebook up to 30 days from original travel date, subject to seat availability
• Reroute to any domestic destination within 30 days from original travel date, subject to seat availability.
• Credit back points to member’s GetGo account by calling +632 714 3846

Cebu Pacific is in the process of informing passengers affected by the flight cancellations. Affected passengers may manage their rebooking or refunds via the “Manage Booking” section in the CEB website, www.cebupacificair.com.

Guests who booked through a travel agent or any other third party are encouraged to provide us with their own contact details so they are directly advised about any flight changes.

For any other concerns, passengers may also message the official Cebu Pacific Facebook (https://www.facebook.com/cebupacificair) or Twitter () accounts. They may also try the CEB hotline at +632 702 0888, however due to the heavy volume of calls, the fastest way to rebook or refund affected flights is via the ”Manage Booking” section in the Cebu Pacific website.