12/01/2024
✳️CONCERN :
Coach, bakit hindi ako makapagload? Bakit loading unavailable?
✨SAGOT :
✔️Paki-check po baka may advisory na may mga system maintenance ang telcos kaya Loading Unavailable
✔️Paki-check baka si TPC ay may unscheduled maintenance kaya may delayed sa loading.
✔️Check your sim setting, baka nasa SIM 2 ang loader mo at sa SIM 1 ka nagsesend. Paki-check na rin ang SMSC NUMBER ng setting
✔️Baka walang maayos na signal sa area mo.
✔️ Follow Simple troubleshooting - paki-on & off ng phone niyo.
***
✳️ CONCERN :
Coach nagbawas po ang LC ko pero walang load dumating na load sa customer
✨SAGOT :
Perform a simple refund command po.
SAMPLE :
RF 12345678/SEPT24
***
✳️ CONCERN :
Coach nagsend na po ako ng refund, wala pa rin po.
✨ SAGOT :
I-resend po ang inyong Refund Command. Unlimited po yan at walang limit.
***
✳️ CONCERN :
Coach ilang ulit na po akong nagresending ng Refund Command wala pa rin po. Nadagdagan lang po ng ibang irerefund.
✨SAGOT :
Pwede pong magsend ng HELP para sa inyong REFUND CONCERN.
SAMPLE :
HELP space PAKISABI PO ANG INYONG HINAING at COMPLAIN saka isend sa gateway.
***
✳️ CONCERN :
Wala pa ring resulta ang Refund Command at HELP Command Coach, anong sunod na gagawin.
✨ SAGOT :
Pakitawagan po ang customer service hotline ng TPC
For Customer Service PHONE SUPPORT. Kindly dial -
For Smart Hotline :09474271292, 09474271293, 09474271294
For Globe Hotline : 09150964163, 09150964165
✨✨✨
‼️REFUND FORMAT‼️
1️⃣Load Refund :
ㅡRF space 9 DIGIT TRACE # slash DATE send sa gateway
✨Sample :
RF 123456789/Sept26 send sa gateway
2️⃣For E-Pins & LC Command Refund
ㅡHELP space TRACE NO/DATE/LC/Reason for Refund
✨Sample :
HELP 123456789/March01/LC/ Mali po ang number na naloadan
ㅡHELP space TRACE NO/DATE/E-PINS/Reason for Refund
✨Sample :
HELP 123456789/Feb02/E-Pins/No Pin Received
send to Gateways
‼️Note :
Magresend lang po nang magresend hanggang maibalik po sa inyo ang nabawas na load wallet. Kahit ilang araw pa ang lumipas RESENDING IS THE KEY. FOLLOW UP IS THE KEY. Kapag tinamad ka walang load ang maibabalik sa iyo.
