Neptune Store

29/12/2022

Finally! The new A3 Apex and the A3 Apex Pro are in! Order yours now!

Also we are having the following new sensors in stock:

LLS23 - Liquid Level Sensor 23 inch
LLS4 - Liquid Level Sensor 4 inch
LD-3 - Optical Leak Detection Probe for solid surfaces
MOS - Optical Sensor with Integrated Magnet

2-Months Reagent kits are also in stock again, woohoo!!

https://www.neptunestore.eu/eng/

18/03/2022

Finally all in stock, the new SKY light from Neptune Systems.

For optimal coral growth and color Minimalizes shadowing Can be used with Apex or standalone Quick and easy set up

08/09/2021

Yes! And per now in stock and available for immediate shipping!

09/07/2021

We've received some items that were out of stock before!

The DOS Dosing , DDR (Dual DOS Reservoir) , MPR (Magnetic Probe Rack) and the COR-20 pump are back!

Unfortunately still no Apex 2016 kits or EB6 power bar units. We didn't receive them nor Neptune Systems was able to tell when they would be available again.

There are a lot of shortages and delays in the market. Bear with us.

21/05/2021

Neptune Store stops offering PayPal as payment method.

PayPal: paying without a card reader, pin code or scanner. We understood this advantage and for this reason we offered PayPal as a payment method in an early stage.

PayPal charged a net 2.4% commission of the amount. A year ago, PayPal unilaterally changed the conditions without being able to find out what exactly changed: if you give a refund, the seller was not refunded the commission. We accidentally found out about this change a year later. Refunding often happens: because someone changed his mind, because we wanted to provide service or a guarantee, because a product was not available for a long time, etc. This added up on a yearly basis and we thought the principle was wrong.

We had discussions with PayPal (after we had to go through a lot of trouble to get hold of someone within PayPal) and unfortunately without any real results. We then decided to slowly phase out PayPal in countries where other widely used online payment methods were available.

Last week a customer returned a product. The product was used and damaged the customer said. We received the product and found out that the serial number had been removed from the box. The product in the box had a serial number from 2017, it was not purchased from us and not delivered to us by the supplier. We tested the product and it appears to be defective. We checked the camera footage of our packing tables and we saw that we have sent a new closed box with a serial number on it to this customer. We rejected the RMA.

Then a PayPal dispute comes in. We explained the issue to PayPal, sent photos and screenshots along with the supplier's declaration. The case was clear and we were confident of a good outcome. Two days later PayPal assigns the claim to the customer, without calling us, without consultation, without requesting other evidence or information. We lost more than € 450, we did not get our commission back and we had to pay € 14 dispute costs.

This way of working offers fraudsters opportunities at the expense of reliable companies with a good reputation. That is wrong in principle, it does not fit with the philosophy of our company and therefore we have decided to stop offering PayPal altogether.

05/01/2021

The Brexit deal seems to be a complex situation for us. We need to apply for a GB VAT number and a GB EORI number. And for Northern Ireland we need to apply for another EORI number (XI prefix).

We need to change our software too. Orders below GBP 135 need to have 20% UK Tax, while orders greater than that need to be exported with 0% Tax. This is something our software (Magento 2) does not support (yet?).

Calculated tax for England and so on needs to be paid to the UK directly, while calculated tax for Northern Ireland needs to be paid in our country.

At this moment it is an almost impossible task and we are a bit puzzled about all this. So, until further notice you won't be able to order from us anymore when you live in the UK.

We apologize!

10/12/2020

Some stock has arrived! Were you waiting for something to buy? Act fast!

Everything is in stock at the moment except for:

Solenoid Valve SV-1 (exptected mid January)
FMM Module (expected mid January)

Almost sold out:

AFS Feeder (expected mid January)

25/11/2020

This year no Black Friday deals. We are sorry about that.

We tried to stock up early enough by placing a new order on 16 October, but Neptune Systems was not able to process our order.

Neptune Systems decided to reserve their stock and production capacity for Black Friday in North America.

Leaving us with not enough stock, several items are sold out. New stock may arrive after Black Friday, but we are not sure yet.

We apologize.

21/08/2020

New stock just arrived. Available online soon!

20/08/2020

We are expecting a new shipment of Tridents early next week! Be sure to get one in time before they are sold out again:

Automatically tests Alkalinity, Calcium and Magnesium Communicates with your Apex Incredible precise Easy to use

01/08/2020

The Trident is now very limited available. Reagent kit is also available and can only be purchased together with a Trident. Loose sale is not possible at the moment due to shortage of stock.

Welcome at Neptune Store! We supply all products from Neptune Systems from stock throughout Europe. Do you place an order before 10.00pm? Then we ship your order the same day!

05/06/2020

Yeah! Finally some new stock! Waiting something? Check our site for up to date stock information!