Shipping policy
[Free Shipping]
We are glad to bring our customer great values and service. That's why we provide free shipping for worldwide.
[Shipping to over 200 Countries]
We are proud to offer international shipping services. If you happen to be from one of those countries we will contact you.
[Lost/Missing Packages]
Anime Crate are not liable if the incorrect address is placed in your ORD
ER SLIP. Please make sure that your shipping address is correct before sending your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
[Customs]
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
[Shipping Time]
Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States** 5-10 Business Days
Canada**, Europe** 4-12 Business Days
Australia**, New Zealand 6-10 Business Days
Central & South America** 6-10 Business Days
Asia 7-14 Business Days
Africa** 7-14 Business Days
Maximum Delivery Time - 30 Business Days (Due to COVID 19 Pandemic, considerable delivery delays are expected. We sincerely apologize for the inconvenience.)
*This doesn't include our 7-10 days processing time.
*All shipping times exclude clearance/customs delays
**We might not be able to sent package to some countries due to temporarily suspension of acceptance of mail items because their postal operators are still not accepting inbound postal items and/or our transportation performance remains significantly reduced due to reduction of flights from/to Japan. In addition, because of the global reduction of flights, delivery time will be 1-4 months or even longer. Please message us first to check the shipping status to your country before making a purchase. It would be appreciated if you would kindly understand this situation in advance.
[Tracking Information]
You will receive an email with a tracking number once your order is shipped. If you have any other questions, please contact us and we will do our best to help you out. Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Order Cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no linger be cancelled. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Customers will be responsible for paying return shipping cost. We do not issue the refund if:
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address, unreceived package )
You can submit refund request within 30 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message.
