05/05/2020
Telesales Job Summary
We are looking for a personable, experienced telesales professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.
Telesales Duties and Responsibilities
• Consistently make a good first impression when calling leads
• Engage potential customers in dialogue that opens opportunities
• Commit to departmental and individual quotas/goals
• Meet company expectations for excellent customer service
• Update contacts database when necessary
• Provide information regarding product/service in an engaging manner
• Answer all customer questions honestly and accurately
• Take relevant notes on all calls for future use and enter into database
• Process orders quickly and accurately
• Maintain a friendly, professional tone at all times
• Function as part of the team with sincere enthusiasm
• Negotiate sales and address any concerns/reservations of potential customers
Telesales Requirements and Qualifications
• High school diploma or equivalent required; bachelor’s or associate’s degree a plus
• 2 years’ experience in a sales related role, preferably in telesales
• Outstanding verbal communication skills and a positive attitude
• Basic computer skills, including Microsoft Word and Excel
• Excellent telephone etiquette
• Fluent in English language; bilingual a plus
• Personable and friendly tone of voice
• Ability to follow scripts without sounding mechanical
• Ability to handle being rejected and remain calm and collected
Telesales Representative duties and responsibilities
• Reach out to existing and potential customers to present our product and service offering
• Learn details about our product and service offerings
• Address any questions or issues customers may have
• Communicate with customers to understand their requirements and need
• Offer solutions based on clients’ needs and capabilities
• Direct prospects and leads to the sales team
• Keep an updated customer database
• Measure identified KPIs
• Always strive towards meeting sales quota
• Track and document calls and sales
• Update client records
• Prepare and present achievements and KIPs
Your day-to-day tasks are likely to include:
• Keeping in contact with existing customers in person and by phone
• Making appointments with and meeting new customers (for outdoor sales)
• Agreeing sales, prices, billings and payments co-ordination
• Meeting sales targets
• Promoting new products and any special deals
• Advising customers about delivery schedules and after-sales service
• Recording orders and sending details to the sales office
• Giving feedback on sales trends
• Data entry of the same when required.
• Setting daily tasks, and recording tasks of others in a conference.
• Reporting on the same as per time assigned
• Making a sale report of your accomplishments.
If interested to join, you may convey your willingness, by a written acknowledgement to [email protected], and send your detail CV.
