19/05/2026
📢 An honest update from the TechGuy Wadebridge team (and a small favour to ask!) 📢
First off, a huge thank you to everyone who has supported us recently. You might have noticed our opening hours have been a little inconsistent over the last couple of months, and we want to sincerely apologise for that.
As a small business, staff illness hits us incredibly hard. Trying to serve all you lovely people with 2 staff members instead of 3 is a massive juggling act, and we appreciate your patience more than you know! 💛
In the very near future we are also going to be losing Lee back to his main job, and hope to see him back when the season is over. So I'll likely be back to being a one man band for the foreseeable, so please bear with me, I can only do so much.
To help us keep things running smoothly and serve you as efficiently as possible, we need to ask a small favour.
📱 "How much to fix my phone?"
We love helping you, but we need a little more info to give you an accurate price! What could be a 30-second call often turns into a 5-minute chat on how to navigate through settings just to find out the make and model.
It's like phoning a garage and telling them you have a red car 🤔
Case in point:
Last week, we quoted a price over the phone for an iPhone 11 screen. When the customer arrived, it was actually an iPhone 16 Pro—a phone 5 years newer with a screen that costs 4 times as much! 🤯
The customer was not happy with the price hike blaming us, unfortunately we can only guide on the information we are provided with.
How you can help us help you:
Before you call or message, please try to have the exact make and model of your device ready.
An Apple Galaxy iPhone answer only gives us more of a headache.
📧 Email & Password Support Update
Going forward, we will now be charging a fee to assist with email password recoveries and account troubleshooting. We always try to go above and beyond, but our time, knowledge, and assistance are our livelihood. If you don't wish to pay for this service, we completely respect your choice!
This will not be a turn up and we drop everything for you, this will be appointment based. NO EXCEPTIONS!!!
We are not Google, we are not BT, we are not Hotmail, and we are most definitely not Apple.
🦕 "But I'm a tech dinosaur/technophobe!"
We hear this on the daily, and we're here to tell you: No, you're not!
Most of the time, it’s just about a willingness to learn and adapt. We are more than happy to help guide you, but if you aren't willing to try and help us help you, we hit a brick wall straight away. Let’s work together!
🕒 IMPORTANT NOTE FOR TOMORROW:
I will be closing slightly earlier tomorrow at 3:00 PM for personal reasons. Back to normal hours after that, we hope!
Thank you all again for your ongoing support, your understanding, and for helping us to keep Wadebridge connected. 🛠️📱
