07/08/2026
A message to our customers
I know many of you are frustrated with the delays to your orders and the lack of instant replies. I completely understand why, and I don't expect anyone to be happy about it.
As I've explained in previous updates, these delays have been caused by issues with the manufacturer, which have unfortunately been outside of my control. I've never tried to hide what's been happening. I've shared regular updates, been honest about the problems, and offered alternative products where possible to try and put things right.
A little while ago, I also explained that I would be taking a step back for the sake of my mental health while continuing to work behind the scenes to get everything back on track. That hasn't changed. Every day I'm doing my best to resolve outstanding orders and improve the business.
What I do struggle with is the abuse, personal attacks, and negativity that are now being directed at me. Constructive questions and genuine concerns are absolutely welcome, but abusive comments and attempts to publicly tear down myself or my business are not acceptable.
I know I've made mistakes, and I've owned them. I'm doing everything I can to move forward, make things right, and rebuild the trust of my customers.
If you're here because you're waiting for an order, thank you for your patience. I appreciate every customer who has shown understanding while I work through these challenges.
If you're only here to insult, harass, or damage my business despite the updates I've provided, then I respectfully ask that you leave this page.
Thank you to everyone who has continued to support me—it genuinely means more than you know. I remain committed to getting everything back on track and will continue to keep you updated