31/01/2024
POSTAL STRIFE - hello lovely humans, I hope you are all keeping well on this last day of January! I have spent most of the day pricing different postal services and I’m in a bit of a quandary. I have been meaning to review my postal costs for some time, to check that I was being fair to both parties, but in the lead up to Christmas another question kept cropping up - TRACKING . I have to admit, that I usually like to play the postal lottery and opt for non tracked and usually win. But when things don’t turn up, I generally take it in my stride and kindly enquire with seller. but from the point of view of a business, I take it really personally when your purchases don’t arrive. I am finding that more and more with my international buyers that the expect tracking as standard. Is think something you would prefer. Ideally I would have a one size fits all solution, becasue I don’t want the admin of lots of offerings. But any customer insights would be gratefully received. Should I just switch to tracked shipping? This would still be with the Royal Mail, because they are still currently the greenest mailing solution. Thoughts don’t necessarily have to be on the back of a postcard, comments are welcome!