ORDER AND PAYMENT TERMS
Terms of payment are within the Company’s sole discretion, and unless otherwise agreed in writing, payment must be received by the Company before acceptance of an order. The Company may accept payment via Visa, MasterCard, American Express and PayPal (other forms of payment may be added or removed at the Company’s sole discretion). Orders are not binding until the order is
accepted by the Company. The Company expressly conditions its acceptance of your order on your agreement to these Terms and Conditions, Site Terms and the terms of the membership, as applicable. We reserve the right to recover any monies outstanding, should we find any initial payments that did not go through at the time of transaction due to any technical error. DELIVERY
Unless otherwise noted, the Company will make best efforts to dispatch merchandise within a maximum of 6 to 8 working days of the receipt of a properly completed order, but this is only an estimate. Because of this, we have a 15 business day waiting period after dispatch before any product will be resent. The Company shall not be liable for any loss, damage, cost or expense related to any delay in dispatch or delivery. RETURN, REFUNDS AND EXCHANGE CONDITIONS
As the Company’s personalised merchandises made to order has no intrinsic value on the open market, the Company is, therefore, unable to accept returns unless the merchandise is at fault. For personalised merchandise which is at fault, or differs from that ordered, the customer must contact Online Customer Support by email at [email protected] in the first instance. If requested, the customer may return the merchandise to the Company within 7 days of receipt of the order to the below address:
Printshot
951, Green Lane, Dagenham, RM8 1AB, United Kingdom
The customer shall return the merchandise to the Company in the original packaging and enveloped in the original bags or boxes (whichever is most appropriate) along with the original invoice or a copy of the original invoice. If no invoice is to be had, please include a letter specifying the problem, and including the date of purchase, and the invoice number. Also please include the first and last name, and your phone number. This will help us expedite the solution to the problem, and allow the Company to contact the customer if there are any problems, or concerns regarding the return. Please allow standard delivery timing of 3-5 business days for the return to arrive in the Returns Department and up to 8-10 business days to process the return from the time it reaches the Returns Department and arrangements made for a reprint to be dispatched. Any order returned to Printshot as being not called for will be stored for up to 1 month and the customer will be contacted via phone and email. If the customer does not contact us back within 1 month, Printshot will dispose of the order and the order will be treated as cancelled. Kindly note, if an order has been returned as not called for, the customer(s) will be charged a delivery fee of equal amount as the original delivery charge paid by the customer while placing the order. Please note orders cannot be replaced, refunded or reprinted after 30 days of dispatch.
