30/03/2022
Just a quick post to apologise and say thank you.
It has been a horrendous time for us here at HQ as we both had been really unwell and then tested positive for covid 😔 The most important thing to us here, will always be you, our amazing customers. So with not wanting to put anyone else at risk we made the very difficult decision to cancel/rearrange all the orders that were booked in while we had to isolate.
So firstly we want to offer our sincere apologies for letting anyone down on an order or not replying to messages as quickly as we usually do 😔 When we say we are a small business, it’s literally just the 2 of us, with occasional extra help from friends & family. And even though the business is run out of a completely separate building at our property, obviously it just wasn’t safe or fair to ask anyone else come here and step in whilst we were both still testing positive.
The last thing we ever want to do is upset or disappoint a customer, and the decision to cancel orders was not an easy one, or one we ever wanted to make, especially because it affected all of our Mother’s Day orders 😩 but on this occasion, unfortunately it was a necessity. So secondly we just wanted to say a big thank you! for all being so understanding and patient while we took the time off needed to recover 😘
The good news is, we are back in business today, and first thing on the agenda this morning is our Easter photo shoot 🐣🥚🐰📸. So our full Easter range will be revealed this afternoon and the diary will be open for you to place your orders.
Many Thanks
J & P 😋
