09/06/2026
A message to our community regarding shop conduct.
We are saddened to share that we had a very disappointing experience in the shop yesterday. Two young women were caught on CCTV deliberately removing the price tag from an item before bringing it to the till to claim it was unpriced.
We work incredibly hard to run this shop for our community and for the animals . We will not tolerate dishonesty, and to those involved: You 🫵 are not welcome in our shop.
A note on kindness and respect
Beyond today’s incident, our volunteers have noted an increase in demanding behavior. While we love serving our community, our staff are not here to be "barked at" or treated like tools.
We are proud of the friendly, welcoming environment we provide, and we ask for that same respect in return. Please remember that:
• Manners are free: A simple "please" and "thank you" go a long way.
• We are human: Our team works hard and deserves to be spoken to with basic courtesy.
We truly appreciate the overwhelming majority of you who visit us with kindness and support our mission. We simply ask that everyone who enters our space treats our volunteers and our shop with the respect they deserve.
