12/22/2021
Sadly, Nostalgic Cardboard will be closed until further notice. We are dealing with serious internal issues that we are unable share details about at this time. Because of this, we are unable to operate.
Following this hard decision we have opened up refunds for all unfulfilled orders. We are not outright canceling all orders at this time, so if you wish to hold on to your pre-orders that’s fine. If you do want the offered refund please send all requests to [email protected].
We did some more digging regarding the Anniversary Bundle shipping delays. Without our knowledge, the packages were sent through USPS instead of Canada Post. This not only caused the delay but also the lack of tracking. It is not ideal but we recommend contacting your local post office to see if a package is waiting for you. We have confirmed all packages were safely sent. Please give a little more time to account for this added wrinkle.
Our staff will be staying on in limited capacity during this time to help resolve any issues. They will be working from home, however, so they are unable to take calls at this time. Please direct all inquiries to [email protected]. We will be temporarily closing the online store as well so no orders can be made during this time.
Thank you for all your support and understanding. We will provide an update on the future in the new year.