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What we offer, is delivery of your online purchased products from Online stores in India, such as Myntra, Amazon, Snapdeal, and many online stores. To do that, you need to register with the online shop and use our address. We also deliver the online goods sold via DrukBees online shop, you can register as a vendor or buyer in our DrukBees online shop and buy/sell products of Bhutan.
Once the goods have been ordered using our address or by becoming a client of DrukBees, you agree to collect and pay for the goods from our counters in Bhutan.
We confirm collection or sale of goods via any of the medium, either by calls, email or as SMS message that you have entered or provided either in the goods shipping address, or in your account details.
We also remind our customers every three(3) days via SMS to collect the goods that have been ordered by you from our counters.
Goods once ordered and having reached our counter, you need to pay and collect the goods, and follow the procedures for return / refund or any other issues.
You also agree to collect your goods within limited time as possible and not to prolong or keep it pending without collecting it for long.
As we share our database with many online firms, financial institute and others, we blacklist and filter mobile numbers, and also other online service providers might deny the service to you, if you donot collect or pay for the goods ordered by you or in your name or in your mobile number or in your email address.
We also have the right to disclose the names of bad clients / blacklisted clients as deemed necessary in many forms of media, when required to make it possible to deter bad clients / Fake Clients/ Blacklisted clients and to protect our investment.
We have the right to reject our service to you, and in no way we are responsible to provide you the service as required by you.
We are legally authorized service provider, as per the license issued by the Ministry of Economic Affairs of Bhutan, and Royal Monetary Authority of Bhutan for the establishment of Online Service Provider in Bhutan.
Refund / Replacement of Goods:
You need to first collect your goods from our counter and make the necessary payment as per the charges and details mentioned in the COD Counter.
Once you receive the goods after payment, you will have to process for refund or replacement from the online store that you bought the goods from, and not from DrukBees, DrukBees is just a service provider, where we bring and deliver the goods you have ordered.
We donot know what you have ordered and your order details, therefore please donot ask us what it is and donot blame us for the wrong order you have made or the wrong order the supplier or online shop has sold you, you must abide by the online shop’s terms and conditions set forth and take your refund or replacement issues with the online store.
We will try to help you in all way possible, but it is not our responsibility, you should carefully study the terms and conditions of each online store you buy goods from, and comply to it.
Donot accept goods which is found tampered or the goods packing not in proper condition. Once you accept the goods and take it from us, it is your responsibility.
You need the original package if you wish to return / replace / exchange the goods, and the goods in the same condition as it was received, it should not be used, tampered, or changed.
Charges / Service Fee / COD Fee
All purchase made online are payable in INR, which is paid to the online store on behalf of you by DrukBees, which involves banking charges, bank fees, and transfer and other administrative charges and is calculated at 3 (three) percent as COD Service fee on the COD for the COD value of the goods.
Once the goods reaches India, we collect, screen the goods, and ensure that we give confirmation calls to the clients with correct address and mobile phone number, we confirm with the clients if the goods is to be collected by DrukBees, and if confirmed, we only pick up or collect those goods of our clients. We also keep record of the confirmation calls made, and also voice record. It is legally binding once confirmed, that the goods should be collected by the client, and we can take to court of law, if you do not collect the goods after confirmation and we bring it to our counters after paying the COD.
We do all the processing as per the rules and regulations of the country, and then we transport the goods to the COD counter where we charge the service fee for all our service inclusive of custom process, transportation, transfer of goods and all administrative expenses per package.
The minimum Transport Service Fee is BTN 150.00 at Thimphu COD Counter, it could be more depending on the size and weight of the package.
All goods that has reached the counter at the time of pick up has to be picked up together. No part pick up, full payment for all goods. Until full payment of all goods is made at the counter, the goods is not yours.
What is online Shopping?
The concept of online shopping is bit different than your normal shop, here an online store is just a medium where sellers, buyers, transporter, banks, delivery counter, and many come together to make this happen for you.
There are many online shop worldwide, some send their goods to all over, some only to their respective country.
For Example: Myntra sells only to Indian customers, likewise, Flipkart, snapdeal and many more are for the Indian customers only.
We have DrukBees online shop, we sell only to Bhutanese customers, and the shipping charge is just BTN 10 only.
Online Stores that we can deliver your goods from?
COD, mean cash on delivery, it means that you will pay in cash when the good is being delivered to you, in the currency of the store, for instance if the online store is from India, you will pay cash in INR.
There are conditions for return, refund or replacement of your orders, please read that carefully on each store you buy goods from.
There is also a time-frame for any complaints or others in each online store, again please take a note of that.
Is it Cheaper to buy it online
Yes, it is cheaper to buy it online, because it is direct from the seller, and also it cuts down on many expenses like physical stores, and it runs 24/7.
Also the buyers have choice, and hence competition because of the wider reach of the online stores, and also because many sellers sell the same thing, the competition that is transparent reduces the price a lot.
Address Format while buying from Indian Online Store
Please use our address format, while buying from any Indian Online store, so that we can then collect it and deliver to you from our COD Counters in Phuntsholing and Thimphu as of now.
To: Your Name, Your Mobile Number (Bhutan), Your Address (In Bhutan), Druk Bees, C/O: Blue Dart, Near Axis Bank, Jaigaon, District: Alipurduar, West Bengal, Mobile: 8670434844, Pin: 736182 / 735208
We need your Bhutan Mobile number in your shipping address for us to confirm and pick up your goods.
We need the Druk Bees in your shipping address to know that you are our client, so that we will pick up your goods from India.
We need your address, in Bhutan either as Phuntsholing or Thimphu, for us to deliver your goods from those two COD counters that we have at present.
Your address should be in Jaigaon, Alipurduar, West Bengal for us to be able to pick it up.
If the online store needed an Indian Mobile number, you can use 8670434844
You need to constantly update you PIN CODE, which we have in our COD counters, to avail COD.
And lastly the online stores blocks your account if you do not collect the goods your ordered, and the account is shared among many online service providers, and once blacklisted you may not be able to avail online services from many of them.
Do’s and Don’t of Online Shopping
Do not order goods just for fun, or if you do not need it, as it involves lot of expenses to the supplier and those providing you the service.
In the event you found that you have mistaken, and ordered wrongly, there is always an option the cancel the order before it gets delivered, in your store, once it gets delivered in your store, it means, we have paid for the goods to the store and in transit, so after that you will have to get delivery of the goods.
Once your details is captured online and if you do not take delivery of your order or goods, your details are blacklisted / blocked and shared by online service providers, which will block you from future online service, which you might genuinely need in future as that is how everything will be in future.
Do not let yours friends or others use your account, because if they do not collect it, you get blocked and blacklisted.
Always take a careful look at the terms and conditions of the online store from where you are buying the goods from.
Check whether the online shop is genuine and trusted, and also check if it is a secure site, a secure site usually has https instead of the just the http server.
Do not threaten or scold the delivery counter people, they are just there to deliver your goods, they are in no way related to the online stores you are buying your goods from, it would be polite to smile to them, who are trying hard to deliver your goods.
Check the packing of the goods properly before getting the delivery, to avoid any tampered packing.
Notifications and Alerts
We notify our clients via email and SMS, which is automatically done by our system.
We send email to clients, when the goods arrive our ware house, in Phuntsholing.
We send email and SMS to clients, when the goods arrive at the COD counter in Phuntsholing and Thimphu, and when you get this message, the goods is in the counter, it means it is ready to be collected.
We send email when the goods is delivered to the client, it also ensures that the owner knows that the goods is being delivered, this is important in case of pre-paid goods, where the owner will know if the goods has been picked up by someone else, thus it is important that you update your email address following the link in the SMS message that we send for those who do not have email address in our system.
We will also send email and SMS alert to clients when their goods are accepted for return by our COD counter.
We will send email and SMS alert to clients when their goods is handed over to the Indian courier partner for return / replacement or refund.
Return of Goods
The original packing of the goods has to be maintained for returning the goods.
Goods should be in the same condition as it was received, it should not be damaged, used or changed while returning.
You will need to complete the return process from your order from where you bought the goods before sending it.
You will have to have the return id / exchange id and the return date before coming to the counter for return.
A return charge as the same charge will be levied to send the goods back.
