ORPON BD is a service-oriented e-commerce business, started its journey in 2019. Our aim is to provide our customers best facilities, world class customer support and quality products for daily use. Orponbd.global, a sister concern of ORPON BD provides you facilities to purchase products from Aliexpress and Alibaba.
We are focusing on our customers more than anything else. Our business is fully customer oriented. These are the reason why we are trying to give our customers world class service by providing them several options for payment, easy ways to order, return and get refund. Our mission is to serve our customers the best quality products in the most affordable prices. All of the products we offer are imported from China and is meant to make your daily life easier.
We are currently aiming at expanding our services worldwide. We want to give people all around the world to have all kind of products from various culture. In order to achieve our long term goals, we introduced a new service, orponbd.global where you will be able to purchase products from Alibaba and Aliexpress sitting at your home without any Mastercard or visa card. As we are offering various payment method, you can only have one of those and order through us.
We strictly maintain comprehensive quality control. We do not offer any product which are not up to the standard of quality which we maintain. We offer products which are worth the money you spend and helps you in your daily activities. If you have any complain, advice or suggestion for us regarding our products, feel free to provide.
Best delivery options
We offer fastest service as well as delivery options to our customers. We give several options for product delivery including-
· Home delivery
· Sundarban Courier Service
· SA Paribahan
If you purchase any product from us, you will get your products within 2 working days if your location is inside Dhaka. If you are a resident of outer Dhaka, you will receive your products within 2-7 days depending the type of delivery you choose.
Trustworthy
We always maintain transparency between us and our customers. Our customers are always welcome to visit our office in case of any doubt in their hearts. Honesty and clarity are our motto.
Customer Service
Our aim is to provide world class customer service to our beloved and valuable customers. We are offering you the following facilities-
· Easy and fast shopping.
· Flexible payment methods.
· 12 hours customer service system.
· Easy refund and return policy.
· Best price of quality products.
· Fast delivery system allover the country.
· Office pick up and visit facility.
Orders and Returns
The first step to start shopping with ORPON BD is to register your account with ORPON BD.
Once you are done with the registration process, you will be able to order any product from Orponbd.com
How to Order
You can complete your order through the following process-
· Select the product you want to purchase.
· If you want to purchase more than one product, select the color or size you want and click on “Add to cart” button.
· Similarly, add all the products you want to purchase to the cart.
· Once you’re done, go to “My Cart” option.
· There you will see total price of the products and you will be able to cut off products or add more.
· Select the shipping method you would like to choose.
· Press “Proceed to Checkout”
How to Return and Refund
You will only receive refund or return if you make a complain or contact us regarding return or refund within 3 days of receiving the product. You will be only eligible for return or refund if the product is unused and unharmed. If the product is broke, ruined by the customer, we do not offer any return or refund in that case. You definitely can ask for exchange of product if you do not like the color. In that case you will have to provide extra delivery charge.
If you want refund or return, you will have to fill our Refund or Return form and explain the reasons for refund or return. Once your reason is confirmed by us, you will be eligible for refund or return. Whether or not you are not eligible for refund or return, you will be notified by us through text and call.
Refunds will be made through bKash or Nagad. We try giving the fastest facilities to our customers. Thus, we provide refund within 3 working days and return within 7 working days.
Contact
Our customer service will be open for contact from 10AM to 10PM. Our customers are welcome to visit our office. In case of any needed support, please contact us at 09638333000, 01933339963, 01611137175.
Our office address is as following-
House-08, Avenue-1, Block-A, Section-10, Mirpur, Dhaka 1216 (Benarashi Polli 1 No Gate er ekhane)
Payment Method
While shopping with us, you will be able to select your choice of payment method from the various options we provide. You can complete your payment using the following methods-
· bKash
· Nagad
· Bank transfer
· Rocket
· Debit/credit card
Shipping Guide
Our customer service unit is always there to provide you any information regarding your order or product as well as guide you throughout the shipping process. You can directly call our customer support unit to get shipping information or text us in our page and you will be provided your desired information.
Locations we ship to
Currently, we ship our products everywhere in Bangladesh. No matter where you live within the country, you will get your ordered products in time. We are as well as aiming at delivering our products outside Bangladesh. The service will be available soon enough.
Estimated Delivery Time
If you are a resident of Dhaka city, you will get your ordered products within 2 working days from the day of order. If you are residence of outer Dhaka, you will get your products within 2-7 days depending on the method of shipping chosen by you..
