11/06/2026
Meet John
It was a wet, windy, and cold night when John stormed into our store frustrated and upset. Network issues had left him unable to book an Uber home, turning an already difficult evening into an even more stressful experience.
While connecting to Wi-Fi could have solved the immediate problem, it wouldn't have addressed the real concern — what would happen the next time he found himself without access to Wi-Fi?
By taking the time to understand his situation and provide a practical, long-term solution, we helped John recognise the value of having a reliable network he could depend on. What started as a simple conversation became the catalyst for him to switch to Telstra after more than 30 years with his previous provider.
This wasn't about making a sale. It was about showing genuine care, building trust, and helping someone solve a problem that mattered to them. John left not only with a solution, but with the confidence that he could stay connected when it mattered most.