ORDERS ARE GENERALLY PROCESSED IN 24-48 HOURS. ONCE YOUR ORDER HAS SHIPPED YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING INFORMATION. WE OFFER BOTH USPS AND FEDEX SHIPPING WITHIN THE UNITED STATES. FOR INTERNATIONAL ORDERS, WE SHIP WITH FEDEX WORLDWIDE AND WITH USPS TO SELECT COUNTRIES. ON AVERAGE, SHIPPING WITHIN THE UNITED STATES TAKES 3-5 DAYS, AND FOR INTERNATIONAL ORDERS USPS REQUIRES 1
5-25 DAYS AND FEDEX REQUIRES 4-7 DAYS.
2. DO YOU SHIP INTERNATIONALLY? AND WHAT ARE THE COSTS TO SHIP TO MY COUNTRY? YES WE SHIP TO THE MAJORITY OF COUNTRIES AROUND THE WORLD WITH OUR LOGISTICS PARTNER FEDEX, AND WE OFFER USPS INTERNATIONAL FIRST CLASS MAIL TO THE UK, CANADA, NEW ZEALAND AND AUSTRALIA. FOR INDIVIDUAL COUNTRY SHIPPING COSTS, ONCE YOU SELECT YOUR DESTINATION COUNTRY ON THE CHECKOUT PAGE THE SHIPPING RATES WILL BE AVAILABLE FOR VIEWING. NOTE : COUNTRIES MAY CHARGE TAXES AND DUTIES WHICH ARE THE RESPONSIBILITY OF THE BUYER
3. WHY DID MY ORDER GET CANCELLED? YOUR ORDER MAY HAVE BEEN CANCELLED FOR THE FOLLOWING REASONS :
1) WE CANNOT SHIP TO HOTELS
2) WE CANNOT SHIP TO PO BOXES IN SELECT COUNTRIES
3) FOR INTERNATIONAL ORDERS, THE SHIPPING ADDRESS MUST MATCH THE BILLING ADDRESS
4) REQUESTED INFORMATION TO VERIFY YOUR ORDER WAS NOT RECEIVED
4. WHAT IF I NEED TO CHANGE MY ORDER OR SHIPPING ADDRESS? CURRENTLY WE CANNOT MODIFY PURCHASED ITEMS IN AN ORDER. IF THERE IS A PROBLEM WITH YOUR SHIPPING ADDRESS PLEASE EMAIL THE CORRECT ADDRESS TO THE EMAIL PROVIDED IN YOUR ORDER RECEIPT AND WE WILL MAKE THE MODIFICATION IF YOUR ORDER HAS NOT BEEN PROCESSED. IN THE EVENT THAT YOUR ORDER HAS ALREADY SHIPPED AND THE PROVIDED ADDRESS WAS WRONG, PLEASE NOTE THAT THE BUYER ASSUMES ALL RESPONSIBILITY FOR THE PACKAGE.
5. CAN I BUY SIGNED MEMORABILIA? WE DO NOT SELL SIGNED MEMORABILIA BUT WE DO OFFER PROMOTIONS THROUGHOUT THE YEAR TO WIN AUTOGRAPHED ITEMS FROM HASH TAG & CO. PLEASE BE SURE TO FOLLOW US ON SOCIAL MEDIA FOR THE LATEST ANNOUNCEMENTS.
6. HOW CAN I EXCHANGE OR REFUND MY ORDER? WE WILL GLADLY EXCHANGE OR REFUND ANY ITEM(S) THAT HAVE BEEN UNUSED AND ARE IN NEW CONDITION WITHIN 14 DAYS FROM THE DATE THAT YOUR ORDER WAS DELIVERED. PLEASE CONTACT US FOR A RETURN AUTHORIZATION FIRST. ONCE YOU HAVE THIS, YOU CAN SHIP YOUR PRODUCT TO THE BELOW ADDRESS AND INCLUDE THE ORIGINAL INVOICE WITH A NOTE STATING THE PURPOSE OF THE RETURN :
HASH TAG & CO
ATTN: Returns
P.O. BOX 31754
CHARLOTTE, NC 28231-1754
