About product sources
Our merchandises are directly imported from original manufacturer and freelance dealers in Europe. They are not grade A top merchandise (out take merchandises/ sample merchandises which may not be qualified/verified as top as the condition at the flagship store merchandise.). We are specific about that our merchandises are 100% original from production to materials used. They
are as what they are and we trust our partner in Europe. However, we believe there will be variations between the in-take merchandise and out-take merchandise. Therefore, we are not responsible for any infringement property right issue if there any dispute over the originality of the merchandises. We will not accept return and refund base on this regards because we are very clear about the origin of our merchandises. We have sold over 150 items since last December. FYI: http://www.businessoffashion.com/community/voices/discussions/does-made-in-matter/the-made-in-dilemma-to-label-or-not-to-label
What are included
Original box, dust bags, product care and certificate, local free shipping and product warranty ( 7 days ), 3 days return and 90% refund (in un-used condition), receipts of PetitePorter are included for merchandise purchased are original price. About price range
We sell online and deliver upon payment. This operation aims to minimize our cost and avoid expensive rental of retail operation. Therefore we offer attractive price to customer to purchase luxury merchandises at original conditions. About Authenticity
General speaking, authenticity products are referring merchandises comes with original receipts from flagship stores and retail product code registered at the flagship store. Those merchandises are in perfectly top conditions. We would say our products are original merchandise from the same original manufacturers in Europe. One of our advantage is we are offering repair service from original manufacturer in Europe. About counterfeits
Counterfeits is referring the merchandises are not produced in original countries, original production manufacturer and materials which are opposite to our merchandises. Our merchandise will tell you the originality itself once you met them. About product care
We offer 7 day warranty on merchandises purchased at original price. Then, we will charge you upon the quotation from original manufacturers in Europe. Alternatively, we recommend www.thetop.com for excellent leather maintenance to you. About delivery
We use SF express to make in person delivery. Tracking number will be provided once payment made. It shall shipped out within 72 working hours and shall arrive to you home within 48 working hours. ( critical weather condition shall delay the delivery). About refund
Return and refund ( except pre-order ) and exchange are accepted when merchandises are purchased at original price under un-used conditions (original packaging and tags remain un-moved)
About Pre-order
Our pre-order offer is very popular among customers. It offers further discount to customers on the same products which are ready to sell. 20% deposit are required and it is non-refundable except items are fail to arrive to Hong Kong (full refund is applicable); the items are not fit for selling; or, damage caused by deliver. In these cases, exchange is applicable. About resell
We offer maximum 70% of the invoiced value to merchandises sold by us. Finally value is subject to the conditions and the popularity of the items (at that moment) in the market. The better of the above the higher the value shall be. ( T&C applies )
Alternatively, PetitePorter will act as a platform and look for (FB post) potential buyer for the customer who desires to sell their pre-loved items; the price is set by the customers who desire to sell the item; Once potential buyers are located, communications shall begin between the two parties. If you have any hesitation, we suggest you shop at the flagship store.
