26/02/2021
In everything patient is a key...
In order for you to quickly and successfully withdraw CHY Points into your Bitcoin wallet, kindly follow the following guidelines;
Visit your Bitcoin account and login with your credentials. Make sure that you enter your correct Wallet ID and password. Note that, your Wallet ID is different from your Bitcoin address which is used for accepting payments.
2. After a successful login into your account, kindly look for an option that says send and receive. Kindly click on the receive option and wait for your bitcoin account address to generate.
Note: Do not mistaken your Wallet ID as your Bitcoin address otherwise you will wait for years and your payment will still not be made.
3. Once you have your Bitcoin payment address, now you can login into your CHYMALL account and click on your profile picture. and scroll down to where you find your BTC payment address. in the box, delete everything that is in it, and paste the Bitcoin address you copied from your Bitcoin account after requesting for the payment.
4. After completing step 3, kindly click on save. This will save your Bitcoin address to the withdrawal system and it will be available for payment anytime you want to withdraw points into your Bitcoin account.
5. If you want to withdraw through Bitcoin, click on withdraw, choose CHY, enter the amount you want to withdraw and select BTC. make sure that your BTC address is showing and confirm your withdraw.
This is the trick
After the withdrawal, many people do wait till the payment is issued. But the fact is that, company really wants to verify and confirm payments. So to make their work easier, just go to your withdrawal history and screenshot your withdrawal showing the amount and date.
Kindly forward it to one of the following numbers but do not report the same issue to three customer cares;
Customer care 1: +1 (734) 415-2600
Customer care 2: +1 (520) 335-9657
Customer care 3: +1 (407) 988-2713
Inform them that you have made a withdrawal through Bitcoin and it hasnβt reflected. It will be processed and be in queue for technical team verification.