11/06/2026
Today, something happened in our factory that made me very angry, but also led me to deep reflection.
One of our glue products is packed with 12 tubes per card, and each tube must be accompanied by one precision needle. That means every card should contain a total of 12 needles.
However, one worker tried to take a shortcut in order to work faster and earn a little more money. Some cards were packed with only 9 needles, while others had only 8. He believed that such small missing items would go unnoticed and would not cause any significant consequences.
But that is exactly where the problem lies.
These defective products were mixed together with properly packed products and ended up among more than 3,500 cartons that were ready for shipment. Fortunately, we discovered the issue just before the goods were due to leave our factory.
As soon as we found the problem, I immediately informed the customer and honestly explained the situation. I also requested a shipment delay because I knew that, regardless of the cost, we had to inspect and rework all 3,500 cartons.
It was an extremely time-consuming and labor-intensive task — almost like searching for a needle in a haystack.
Yet I firmly believe one thing:
No defective product should ever leave our factory and enter the market.
Therefore, we must accept full responsibility for all resulting costs, delays, and additional work.
Since childhood, we have been taught:
“Do not neglect a good deed because it seems small, and do not commit a wrong because it seems insignificant.”
Many people think that what was taken was only a few needles, a few minutes of time, or a small amount of the company's cost.
But in reality, what is stolen is the customer's trust, the company's reputation, and ultimately one's own future.
After many years in business, I have come to realize that quality is not created through inspection alone. Quality is built by people who respect rules, uphold standards, and take responsibility for every detail.
One act of carelessness can destroy years of hard work.
One small mistake can cost an important customer.
One breach of trust can make future opportunities disappear.
Making money is important.
But integrity is even more important.
Because products have a price,
while reputation is priceless.
