All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic experience while giving you total peace of mind. To avoid any confusion and unwanted situation, please check our Warranty Exemptions Notes below.
07 Days Easy Replacements Policy
1. Item arrives damaged or is not working
2. In the case of Manufacturing Defect
3. If the pr
oduct is not as we advertised (Must notify within 24 hours)
* Please follow the warranty process and contact us within 7 days of the order being received. Must notify within 7 Days, Any delay will not be acceptable. Every single purchase is 100% risk-free each time you shop at Fountina.
* Customers must first send a clear photo/ video of the damaged or defective product or Wrong product and the shipping packaging. Please use good lighting, and a close to medium distance, so we can identify and verify the issue. please send attachments through messenger or email [email protected]
* After Fountina has received the returned product, we will inspect it and notify you of the status of your return product. If your return is approved, we will initiate to Replace within 2-5 working days. Note: The quality of the product depends on the manufacturer. You cannot return a product if you do not like the product's quality. For 7 Days replacement warranty/Default warranty Customer must bear the delivery charges. Refund Policy
1. Refunds are made only when the returned item is not available in our stock or the product is not as we advertised or Misplaced order, The purchased product must be in sealed/wrapped/intact condition (as delivered) to be eligible for a refund. Otherwise, there will be no option for any refund.
2. You will receive the refund within 2-7 working days.
3. The cost of shipping will be deducted from your refund. Contact Details:
Option 1: Contact us on Facebook
Option 2: Contact us on +8801849-322038
Option 3: Mail us at [email protected]
