Guardsman FurniturePro

I had a claim with Guardsman on my mattress and the technician came out to clean it. When he got here to clean , he had 2 bottles of chemicals and an old rug doctor that was full of nasty water. He processed to clean the mattress when I smelled something burning. I went in the bedroom and my mattress was soaking wet. He said he thought his machine was burning up. He proceeds to pick it up and look at it. By that time the room had filled up with trash smelling smoke. I immediately opened windows which at that point he sits it down the machine and spills it all over my carpet. He asked for "a cloth". I went got a towel and he tried to get the dirty water he came in with up. He got in a big hurry to leave. I contact Guardsman and went thru 4 people. .none of whom really wanted to help..kept transferring me one to another. Finally they said they would have the same technician to contact me in 5 to 7 business days to come back out and see what he could do while I sit here and stare at these stains on my carpet. I hope we can resolve this without further action.