Comments
Daniel our service guy came by to check out our washer machine. He was prompt and knew what to do. He asked me some questions and then he was done. I highly recommend Guinco Service.
We own an RV and the washing machine gave it up. Took a while to get the right part for the repair but David Hampel hung in there with us and got us working. David was the consummate professional and kept us informed every step of the repair. We would recommend David to anyone for service on appliances.
Daniel was excellent he was able to get me up and running very quickly. Gave me great tips to keep me moving forward.
Just had Daniel Hampel at my home to work on my dishwasher. He was here on time, brought the part to fix the dishwasher and it only took him a short time. He was great and I would definitely recommend him to anyone!!
I bought a Whirlpool washer at Home Depot on August 31. It quit working and in mid October. I called Whirlpool an they made arrangements for repair with Guinco. I needed a new control panel and a new drum/tub. The tub was delivered by FedEx to my house. I notified Guinco of the delivery and was asked to check the tub. I refused. The technician came out on 11/5/19 and changed the control panel and said I could use the machine, but the tub would leak and it did. The technician said he would have Whirlpool send the next tub to his warehouse. Today 11/16/19 FedEx dropped another tub on my front porch.Of course Guinco is closed so I (a 70 yer d woman with Rheumatoid arthritis) had to get help moving the tub to my garage. I am disgusted with Whirlpool and with Guinco and will have Home Depot remove this lemon from my house.
Thank you so much Daniel.
Thank you Sam Lutz, an Appliance Specialist at Guinco Service Company. You did a wonderful job. You are courteous, gracious, knowledgeable and expedient with your service. I will highly recommend you to my friends and neighbors. You are an exemplary example for Guinco.
Don’t use these guys for any repair work on KitchenAide appliances.
They sent out a tech a few years ago to fix our new oven which had a very loud fan and took 30 minutes to preheat just one of the two double ovens. The tech said it was supposed to work that way. We accepted their word that this was normal.
Anyway, we recently had another appliance repair company come out for an unrelated repair, and when Out of curiosity i had them look at the oven, they said it had a bad fan and mother board. They fixed this and the oven is now quiet and reheats both top and bottom in 10 minutes!
The Guinco manager called me back and implied it was our fault for not realizing that their tech did not know how the oven worked!
Service Tech Chris Davis was very courteous, very professional. Found and repaired the problem very quickly! Highly recommend this company!
Great company
Our technician Chris was great! He asked questions to make sure he fully understood our dishwasher problem so he could fx it on his first visit.
Amazing service! Daniel had us fixed up quickly and was very courteous!