Cyprus Air Heating, Cooling & Fireplaces

Cyprus Air Heating, Cooling & Fireplaces Cyprus Air is a family owned business proudly serving VA, MD, and DC since 1967! Carrier HVAC Presidential Dealer. Top Gas Fireplace installer in the DMV.

Authorized Platinum Dealer of Big Green Egg Grills 24/7 Emergency Service. Cyprus Air Gas Fireplace Systems is a locally-owned industry leader, serving VA, MD, & DC since 1967. As a Washington Gas Platinum Certified Dealer and Installer, Cyprus Air offers its service-oriented expertise and reliability to ensure high quality standards on which architects, engineers and homeowners rely. We Design. W

Authorized Platinum Dealer of Big Green Egg Grills 24/7 Emergency Service. Cyprus Air Gas Fireplace Systems is a locally-owned industry leader, serving VA, MD, & DC since 1967. As a Washington Gas Platinum Certified Dealer and Installer, Cyprus Air offers its service-oriented expertise and reliability to ensure high quality standards on which architects, engineers and homeowners rely. We Design. W

Operating as usual

Our showrooms have new hours!! These hours are for our showrooms in Alexandria, Falls Church, and Rockville. 9am – 6pm M...
10/08/2021
Showrooms | Cyprus Air Fireplaces VA, MD, DC

Our showrooms have new hours!! These hours are for our showrooms in Alexandria, Falls Church, and Rockville.

9am – 6pm Mon-Weds

10am -7pm Thu-Fri

9am-6pm Sat

10am-6pm Sun

Learn more about our showrooms here: https://gasfireplaces.com/showrooms/

Cyprus Air has built three of the largest live-burning fireplace display showrooms in the United States. Both locations conveniently service Virginia, Maryland, and DC, and have since 1967. While we’re always happy to conduct in-home estimates and pricing, we encourage our clients and prospective ...

If you decided to weld every U.S. gas pipeline together, that new pipeline could reach from here to beyond the moon! The...
10/07/2021

If you decided to weld every U.S. gas pipeline together, that new pipeline could reach from here to beyond the moon! There are over 300,000 miles of natural gas pipelines in the United States. That's a lot of pipeline!

If you decided to weld every U.S. gas pipeline together, that new pipeline could reach from here to beyond the moon! There are over 300,000 miles of natural gas pipelines in the United States. That's a lot of pipeline!

10/05/2021

Welcome back Facebook 😊 Hope your feeling better.
How are you doing on this chilly morning? Has your heating turned on yet?

True or False: Before air conditioning was invented, many businesses would take a summer vacation in the summer months.T...
09/30/2021

True or False: Before air conditioning was invented, many businesses would take a summer vacation in the summer months.

TRUE!
Summer months were just too hot to handle. Today we can work in comfortable conditions and decide to take our vacation time at any time of year. It's a win-win!

True or False: Before air conditioning was invented, many businesses would take a summer vacation in the summer months.

TRUE!
Summer months were just too hot to handle. Today we can work in comfortable conditions and decide to take our vacation time at any time of year. It's a win-win!

Air filters are marketed to consumers to be key components to eliminate allergens and bacteria in the air. In reality, t...
09/24/2021

Air filters are marketed to consumers to be key components to eliminate allergens and bacteria in the air. In reality, the purpose of air filters is to protect your HVAC equipment from harmful particles and debris. Keeping the air free of allergens is just a bonus!

Air filters are marketed to consumers to be key components to eliminate allergens and bacteria in the air. In reality, the purpose of air filters is to protect your HVAC equipment from harmful particles and debris. Keeping the air free of allergens is just a bonus!

10 Tips on how you can prepare your HVAC for the Fall months. As the weather gets cooler, its the best time to go out an...
09/18/2021

10 Tips on how you can prepare your HVAC for the Fall months.

As the weather gets cooler, its the best time to go out and give your HVAC system a look-over to make sure it will be able to heat your home all winter long.

https://indoorcomfort.com/how-to-prepare-your-hvac-for-fall/

10 Tips on how you can prepare your HVAC for the Fall months.

As the weather gets cooler, its the best time to go out and give your HVAC system a look-over to make sure it will be able to heat your home all winter long.

https://indoorcomfort.com/how-to-prepare-your-hvac-for-fall/

Tired of the summer heat? Excited for pumpkin spice and chilly weather? Us too!As the weather gets cooler doin't forget ...
09/17/2021
Cyprus Air

Tired of the summer heat? Excited for pumpkin spice and chilly weather? Us too!
As the weather gets cooler doin't forget to get a yearly check up of your HVAC, to ensure your furnace and water heater are in working condition before the nights dip into freezing. Call 888-775-5640 or visit https://www.cyprusairpros.com/ today!

Welcome to CyprusAirPros.com Please see the menu below to learn more about our three facets of business. If you're ready to schedule a showroom visit or in-home estimate you can do that here too. Cyprus Air Gas Fireplace Systems is a locally-owned industry leader, serving Virginia, Maryland, and Was...

Hey HVAC lovers! We just discovered this awesome podcast by HVAC Uncensored Podcast! If you'd rather listen to your tech...
09/16/2021
Hvac Uncensored

Hey HVAC lovers! We just discovered this awesome podcast by HVAC Uncensored Podcast! If you'd rather listen to your technical tips rather than read them, you should take a listen:
https://directory.libsyn.com/shows/view/id/hvacuncensored

This a HVAC Podcast mean’t to help all in the trade be better at what they do. By giving tips on business, technical advice, how make more money or bring in more money from 2 guys who do exactly what you do. At the same time having fun or having a good laugh. Hearing what needs to be said Uncensor...

When air conditioning was first introducted to the general population, the cooling settings on these primative ac units ...
09/14/2021

When air conditioning was first introducted to the general population, the cooling settings on these primative ac units were measured in “ice power.” It equaled to how many blocks of ice would it take to create the same cooling power!

When air conditioning was first introducted to the general population, the cooling settings on these primative ac units were measured in “ice power.” It equaled to how many blocks of ice would it take to create the same cooling power!

Dusting got you down?? Change your filters!! Oftentimes turning on your HVAC fan will also help reduce the amount of dus...
09/13/2021

Dusting got you down?? Change your filters!! Oftentimes turning on your HVAC fan will also help reduce the amount of dust in your home after dusting. Finally, look into purchasing an electric air cleaner attachment for your air conditioner.

Dusting got you down?? Change your filters!! Oftentimes turning on your HVAC fan will also help reduce the amount of dust in your home after dusting. Finally, look into purchasing an electric air cleaner attachment for your air conditioner.

Happy Grandparents day!How are you celebrating?
09/12/2021

Happy Grandparents day!
How are you celebrating?

Happy Grandparents day!
How are you celebrating?

09/07/2021
Schedule Now AC - Cyprus Air Heating & Cooling

Get your system ready for the Autumn! 🍂
1. Check your air filters
2. Clean your outdoor unit
3. Check alarms and detectors
4. Seal air leaks near windows
5. Schedule a maintenance check-up: call 888-775-5640 or visit https://indoorcomfort.com/schedule-now-ac/

Name: * Email Address * Street address where service is needed: * City: * State * Zip Code * Phone Number to Reach You for Confirmation: * Brief description of services requested. * Preferred Appointment Date * Preferred Appointment Time 9:00AM -11:00AM 11:00AM - 1:00PM 1:00PM - 3:00PM 3:00PM - 5:00...

Hear that? No? Us either 😌There is nothing quite as magnificent as the silence of a perfectly tuned air conditioner.  Ca...
08/18/2021

Hear that? No? Us either 😌
There is nothing quite as magnificent as the silence of a perfectly tuned air conditioner.
Call 888-775-5640 to get your unit tuned up today.
https://www.cyprusairpros.com/

#hvac #airconditioning #summer #tuneup #peaceandquiet

Hear that? No? Us either 😌
There is nothing quite as magnificent as the silence of a perfectly tuned air conditioner.
Call 888-775-5640 to get your unit tuned up today.
https://www.cyprusairpros.com/

#hvac #airconditioning #summer #tuneup #peaceandquiet

It's National Prosecco Day :)Can we recommend this Oyster Spaghetti, cooked in your Big Green Egg: https://getgrilling.c...
08/13/2021

It's National Prosecco Day :)

Can we recommend this Oyster Spaghetti, cooked in your Big Green Egg: https://getgrilling.com/category/seafood/

If you don't have a Big Green Egg Grill, don't worry there's still several months of great weather coming this autumn for you to enjoy your grill if you get one today!! Just don't wait too long! https://getgrilling.com/

It's National Prosecco Day :)

Can we recommend this Oyster Spaghetti, cooked in your Big Green Egg: https://getgrilling.com/category/seafood/

If you don't have a Big Green Egg Grill, don't worry there's still several months of great weather coming this autumn for you to enjoy your grill if you get one today!! Just don't wait too long! https://getgrilling.com/

With a high of 97 in the DMV area today, you know your HVAC system is working hard. To honor your Air Conditioner here a...
08/11/2021

With a high of 97 in the DMV area today, you know your HVAC system is working hard.

To honor your Air Conditioner here are some fun facts!
Check out our Twitter for more fun facts :) https://twitter.com/CyprusAir_HVAC in it in 1903.
2. It is estimated, the amount of energy used for HVAC systems in the US, is more than the entire energy usage for the entire continent of Africa.
With a high of 97 in the DMV area, you know your HVAC system will be working hard. k up half the trunk space!
Check out our twitter for more fun facts :) https://twitter.com/CyprusAir_HVAC

With a high of 97 in the DMV area today, you know your HVAC system is working hard.

To honor your Air Conditioner here are some fun facts!
Check out our Twitter for more fun facts :) https://twitter.com/CyprusAir_HVAC in it in 1903.
2. It is estimated, the amount of energy used for HVAC systems in the US, is more than the entire energy usage for the entire continent of Africa.
With a high of 97 in the DMV area, you know your HVAC system will be working hard. k up half the trunk space!
Check out our twitter for more fun facts :) https://twitter.com/CyprusAir_HVAC

chances are you have a HVAC system in your home. But do you know how it works?Thermostat: the part where you control the...
08/05/2021

chances are you have a HVAC system in your home. But do you know how it works?

Thermostat: the part where you control the temperature!
Ventilation System: a series of ducts that circulates air from the outside to inside your home.
Air Conditioning Systems: Removes heat and humidity from your house. It pulls warm air from the house and passes it through a refrigerant to cool before pushing it back into your home.

chances are you have an HVAC system in your home. But do you know how it works? and Cooling. Give us a call today at (888) 775-5640 to schedule an immediate appointment with one of our experts in Alexandria, VA and the greater DC area. #HVAC #hvactech #repair #installation

chances are you have a HVAC system in your home. But do you know how it works?

Thermostat: the part where you control the temperature!
Ventilation System: a series of ducts that circulates air from the outside to inside your home.
Air Conditioning Systems: Removes heat and humidity from your house. It pulls warm air from the house and passes it through a refrigerant to cool before pushing it back into your home.

chances are you have an HVAC system in your home. But do you know how it works? and Cooling. Give us a call today at (888) 775-5640 to schedule an immediate appointment with one of our experts in Alexandria, VA and the greater DC area. #HVAC #hvactech #repair #installation

Having trouble with allergies lately?Do you know the last time you cleaned your air ducts? Why do we ask? because cleani...
08/02/2021

Having trouble with allergies lately?

Do you know the last time you cleaned your air ducts?

Why do we ask? because cleaning your air duct can be a big factor in aggravating allergies. Get your air ducts clean now to soothe the sinuses and prevent more allergies than necessary.

Trust the experts at Cyprus Air Heating and Cooling to provide you with thorough air duct cleaning and repair when you need it. We’re always ready to help the residents in Alexandria, VA, and Washington DC breathe a little easier. Call us today at (888) 775-5640!
#AC #HVAC #airductcleaning #airduct

Having trouble with allergies lately?

Do you know the last time you cleaned your air ducts?

Why do we ask? because cleaning your air duct can be a big factor in aggravating allergies. Get your air ducts clean now to soothe the sinuses and prevent more allergies than necessary.

Trust the experts at Cyprus Air Heating and Cooling to provide you with thorough air duct cleaning and repair when you need it. We’re always ready to help the residents in Alexandria, VA, and Washington DC breathe a little easier. Call us today at (888) 775-5640!
#AC #HVAC #airductcleaning #airduct

This week was a scorcher! 🔥🔥 Give your Air Conditioner a bit of TLC with a tune-up and servicing.https://indoorcomfort.c...
07/24/2021

This week was a scorcher! 🔥🔥 Give your Air Conditioner a bit of TLC with a tune-up and servicing.

https://indoorcomfort.com/schedule-now-ac/
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#hvac #hvacrepair #hvacinstall #hvactechnician #AC #Summer #hot #home #airconditioning #airconditioningrepair #airconditioningreplacement

This week was a scorcher! 🔥🔥 Give your Air Conditioner a bit of TLC with a tune-up and servicing.

https://indoorcomfort.com/schedule-now-ac/
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#hvac #hvacrepair #hvacinstall #hvactechnician #AC #Summer #hot #home #airconditioning #airconditioningrepair #airconditioningreplacement

Does your air filter look like a large grey cat?Then it may be time for a tune-up! Or at least a new filter 😆https://ind...
07/22/2021

Does your air filter look like a large grey cat?
Then it may be time for a tune-up! Or at least a new filter 😆

https://indoorcomfort.com/schedule-now-ac/
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#HVAC #AC #tuneup #hvacmaintenance #cat #aircondition #hvactechnician

Does your air filter look like a large grey cat?
Then it may be time for a tune-up! Or at least a new filter 😆

https://indoorcomfort.com/schedule-now-ac/
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#HVAC #AC #tuneup #hvacmaintenance #cat #aircondition #hvactechnician

07/20/2021
Schedule Now - Cyprus Air Heating & Cooling

A forcasted high in the mid-90s tomorrow for the DC area! How is you're AC system holding up? Is it winning in the battle against the elements?
If not schedule a FREE in-home estimate for a new system toay! We want to make sure you and your family is staying cool, and don't want to charge you extra fees while you are still weighing the options of this important decision.

Hope to see you soon!
https://indoorcomfort.com/schedule-now/

Name: * Email Address * Address * Phone Number to Reach You for Confirmation: * Service Needed Heating Cooling Insulation Generators Other Brief description of services requested. * Preferred Appointment Date Preferred Appointment Time * 9:00AM -11:00AM 11:00AM - 1:00PM 1:00PM - 3:00PM 3:00PM - 5:00...

Happy National Ice Cream Day!! How are you enjoying your ice cream?Our favorite time to have an ice cream cone is after ...
07/18/2021

Happy National Ice Cream Day!! How are you enjoying your ice cream?

Our favorite time to have an ice cream cone is after a fun family cookout. Do you know some other great food to have at a cook out? Burgers? And the best grill for the ultimate cooking expierance? A Big Green Egg!
Check out our selection today: https://getgrilling.com/

Happy National Ice Cream Day!! How are you enjoying your ice cream?

Our favorite time to have an ice cream cone is after a fun family cookout. Do you know some other great food to have at a cook out? Burgers? And the best grill for the ultimate cooking expierance? A Big Green Egg!
Check out our selection today: https://getgrilling.com/

Unless you've been living under a rock you'll know, it's really hot outside! Are you positive you're AC is running as ef...
07/15/2021

Unless you've been living under a rock you'll know, it's really hot outside! Are you positive you're AC is running as efficiently as possible? Here we'll debunk 3 common myths about HVAC systems to make sure you're getting the most bang, and cool air, from your buck!

MYTH #1: Closing vents in empty rooms will increase energy efficiency.
FALSE: Closing a vent will only increase the air pressure within the vent and cause air to leak through the seams.

MYTH #2: Duct Tape is the best way to close up air leaks in air ducts.
FALSE: Duct tape will peel off and not create a great seal on air ducts, despite the name "duct" tape. We always recommend getting a professional to look at your air conditioning system, in a pinch aluminum foil tape will do a better job, or if you have it, mastic sealant.

MYTH #3: You only need to call a professional when something goes wrong.
FALSE: You should be getting an inspection of your air conditioning system once a year. There are a lot of components to an HVAC system, that need tuning up. This will help prevent major problems and pricy repairs in the future.

As always if you have any questions, or are ready to schedule a maintenance check-up for your HVAC contact us by phone at 888-740-8440 or visit our website https://indoorcomfort.com/schedule-now/

Unless you've been living under a rock you'll know, it's really hot outside! Are you positive you're AC is running as efficiently as possible? Here we'll debunk 3 common myths about HVAC systems to make sure you're getting the most bang, and cool air, from your buck!

MYTH #1: Closing vents in empty rooms will increase energy efficiency.
FALSE: Closing a vent will only increase the air pressure within the vent and cause air to leak through the seams.

MYTH #2: Duct Tape is the best way to close up air leaks in air ducts.
FALSE: Duct tape will peel off and not create a great seal on air ducts, despite the name "duct" tape. We always recommend getting a professional to look at your air conditioning system, in a pinch aluminum foil tape will do a better job, or if you have it, mastic sealant.

MYTH #3: You only need to call a professional when something goes wrong.
FALSE: You should be getting an inspection of your air conditioning system once a year. There are a lot of components to an HVAC system, that need tuning up. This will help prevent major problems and pricy repairs in the future.

As always if you have any questions, or are ready to schedule a maintenance check-up for your HVAC contact us by phone at 888-740-8440 or visit our website https://indoorcomfort.com/schedule-now/

Address

7525 Richmond Hwy
Alexandria, VA
22306

General information

Visit us at one of our showroom locations: 7525 Richmond Hwy, Alexandria, VA 22306 2843 Rogers Dr, Falls Church, VA 22042 Call Cyprus Air Today: +1 703-765-9400

Opening Hours

Monday 9am - 7pm
Tuesday 9am - 7pm
Wednesday 9am - 7pm
Thursday 9am - 7pm
Friday 9am - 7pm
Saturday 9am - 7pm
Sunday 9am - 7pm

Telephone

+17032147900

Products

Hvac, Fireplaces, Green Egg grills and more.

Alerts

Be the first to know and let us send you an email when Cyprus Air Heating, Cooling & Fireplaces posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

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Comments

I see Cyprus Air hasn’t posted anything since May 2020. It wouldn’t surprise me if they’re out of business. Here’s why they should be... REPOST from 12/2019 — Consumer Alert: You may have seen the Cypress Air, Heating, Cooling, and Fireplace commercials with the warm crackling gas fireplaces and thought, perhaps this is a good company from which to purchase a fireplace, or repair one you already have. You may wish to read this before you make a huge mistake. In November 2018, I saw the Cypress Air commercials and contacted them to repair my gas fireplace which would light, but after about 2 minutes, the flame would go out and gas cuts off. They performed typical maintenance on the fireplace and quickly signed me up for a $22/mo maintenance plan. Said the termination kit (equivalent to a chimney) needed to be replaced. That did not resolve the problem. They returned and said it’s the pilot assembly, ordered, and replaced it on the next visit. I had to follow up with them instead of the other way around. Changing the pilot assembly did not resolve the problem. I requested that they send a more experienced tech. He examined the fireplace and the parts that had been replaced were not the right ones for my model fireplace. He reordered and reinstalled them which took several weeks. That did not resolve the problem!! At this point, it is January 2019, Winter is here, and the entire holiday season has passed without a fireplace; not to mention rising utility costs. Burning the fireplace is much more efficient than the furnace. Their top tech is baffled. At this point, I’m out of close to $1200 and out of patience, so I escalate to the service director, Mr. Stavros. Can the fireplace be repaired, or not? Oh yes ma’am, we can repair it. When? Further diagnosis is required. This continued until May 2019, middle of spring. They recommended replacing the module (the brain of the fireplace), estimated cost $450 but he never called back to confirm the estimate and schedule installation. Quite frankly I got tired of chasing him to give them more of my money. That is something I refuse to do, however, I am chasing Cypress Air to small claims court to get a refund. Needless to say, my fireplace has been repaired and is being serviced by a different company. DO NOT purchase anything from Cypress Air, Heating, Cooling, & Fireplaces, or call them for repair service! If you have an issue they can’t solve, they will take your money and abandon the job. ON A SCALE OF 1-10, 10 being the highest, they get a 1, only because 0 is not an option. 🔥
I am very frustrated with your service and response, for a simple issue, our remote will not work on a fireplace you installed 2018. I scheduled an appt, you cancelled. Then another week for an appt, today I was told, (I had to call), that this appt would be cancelled. Next available appt in December, unacceptable. I pay my monthly fee, no issues with my account, you receive your $$ each month since 2018, but when I need service, I'm told wait, you don't matter to us. I'll review my contract with your company and, If I don't get a resolution asap, I was your customer, which you seem to have implied by your no response. I left a specific message for the owner, of course no call back. That is your response. Unfortunate. No more loyalty from me.
You took our money a year ago to repair our fireplace and have been charging us a monthly fee ever since but the repair still hasn't happened. You haven't called back to schedule since January and you won't return my phone calls. Make it right.
Cyprus Air Heating,Cooling company provided me with the worst service and mechanical replacement ever. In addition equipment that they use, Lennox, equally horrible. The few experienced technicians that they have are not knowledgeable and can't comprehend everything that's needed. I wouldn't recommend them to anyone. They aren't prompt, not adequate with problem solving, and don't back the product warranty. We had our complete HVAC system installed June 5, 2020. Two weeks later everything went HOT! We called for service and the technician said that the system had a few leaks, they replaced the refrigerant, did some repairs, and told us to give it a few days. A few days adterward, still HOT🔥🔥🔥!!! Since, the first week of July, they've made several "visits" to the home, sending their most "Senior" installers, technicians, project manager, duct experts, etc., but each time have not been able to fully diagnose the problems, find solutions to fix it, and when they do arrive, they never have all of the parts or equipment necessary to do what they are supposed to. My husband has health impairments which are not conducive with severe heat conditions. Temperatures ranged from the high 90s from July to now, and the company has placed my husband's health and my family's wellbeing at risk, with only an "I'm sorry". 🤯Two months later and our home remains hotter inside than out. It's 93 degrees outside and the great touch screen, wifi capable thermostat constantly reads 80+ degrees inside our home. Every step in the process with the exclusion of the initial discussion of purchase options has been deplorable, to include: site visit, technician install, follow-up trouble shooting. They've made several "visits" to the home, but each time have not been able to fully diagnose the problems and find solutions to fix it. The Lennox air compressor is not turning at all. Over the past two months, I've requested that Cyprus replace the unit and they still continue to "visit", every 1 to 2 weeks testing the system and telling me that the tests on the system indicate that it's working properly. Fast and efficient is not the Cyprus way. The Lennox system only appears to be half functional when the temperature outside doesn't go above 85 degrees and after the sun goes down. If I turn on my oven to cook a meal, I've got to endure deplorable temperatures and the air compressor shuts down. The equipment is clearly defective. My husband and I were told by the account manager, that the company had spent numerous hours, hundreds of dollars on the thousands of plus dollar system that we bought and for further resolution, we would need to contact an outside, independent company to diagnose the problem and come up with a solution. Basically good luck. Also, our electric bill has continued to rise by hundreds of dollars since the install of the new energy efficient system. 😩Our home is more HOT now with a new system, then it ever was with our old one. In addition, during this COVID-19 pandemic, the technicians routinely show up without Personal protective equipment, i.e. shoe coverings, gloves, masks, etc. and have to be reminded or provided with equipment.😷 I'm extremely dissatisfied. I've requested to have the system replaced and told again by Cyprus account manager that it would take a while, i.e. months to get a replacement system from Lennox, due to the pandemic. 😶 The company doesn't do after hours emergency repair requests, so please don't purchase the maintenance plan. The sales pitch was a facade and you can't count on the company to hold true to its commitments. It makes no sense to be raked over the coals and left to perish during such perilous times. We've been left holding a $10,000 bag of empty promises and with NO hope that our A/C will ever be running cool again. This seems to be a clear indication of what is to come when the temperature reverses in the winter. We can expect to be colder inside than the temperature outside.😩 DO NOT recommend this company to anyone needing or having ac/heating issues! Trust me, you'll be sorry!
I have in place a maintenance program with Cyprus Air Heating & Cooling to service my gas fireplace. Each visit has completed by a very professional technician, who arrived when he was expected and fully explained the condition and any concerns about the fireplace. In addition, the technician was respectful of how he performed this service during the Covid-19 environment. I continue to be very pleased with Cyprus and do not hesitate to recommend them.
We had our Fireplace serviced in Fall 2019, at that time the thermal coupling was replaced at a cost of $387.00. I was not expecting that repair since the fireplace was only in use about 4 years. The technician did the repair and the fireplace worked fine until the end of February 2020, when the flame went off while in use as well as the pilot light. We called Cypress and scheduled them to come out and see what the issues was once again. The technician, Brian, said the last technician did not install the new coupling correctly and generally was a bad repair job by the previous technician. Brian E. seemed to really know what he was talking about and fixed the fireplace correctly. I would recommend Brian E. for all repair work with Cypress Air.
I ask to speak with the owner of the company after an issue with the service department, 8 days later no call. I ask the service manger when I could expect a call, his response " God only knows".
Hi.. we bought two fireplaces from you in February for our North Arlington home. My wife Bonnie Rollins is the person who handled it. We need our upstaiirs fireplace pilot light relite as it went out a few weeks after it was installed after we had an energy audit. This was not a Cyprus issue. But we called your operation to come and relite it and never heard back. I just now today called 703 214 4001 and was put on hold saying there were 5 callers ahead of me, then 4, 3, 2 and...i was disconnected. Bad customer service. I see why you earned all those One Stars on Yelp. We want a call back ASAP and someone out here to relight the pilot. 703-534 5155. Thanks Tony Capaccio
Cyprus Air installed a gas fireplace for me last March. They came back today to service it. The technician was on time, the company sent me a text with the picture of the technician and then the company called to make sure I was satisfied with my service. I sure was. Thank you.