Comments
It’s interesting that your numbering turnstile is working but isn’t being used in the actual store. A guy came in after me and he was serviced before I was just because he was recognised by a customer service rep. May seem small but those small things make a difference. My time is the same as another person’s.
I decided to use this company and regrettably so. The experience was horrible as a first time customer utilizing your services.
First of all, I sent in my invoice ahead of the package arriving in Barbados and on arrival the invoice was requested again. Fine. It was sent the same day as per the request.
After contacting your office for an entire week to query when I may collect the package, I was repeatedly told I will receive the invoice and details via email.
I received the email to collect today. After taking time from work to visit your office and paid the respective fees. I was informed by representative Carol that she cannot find my package all the while the other representative at the desk stated she saw the package in the office earlier.
Carol then came back to me took my contact information and told me she will give me a call when she finds it.
After 2 hours and no call, I called the office only to have no one answer . After the 10th attempt the representative on the line was very rude and abrupt stating "I don't know why somebody would send you an email to collect the package when it ain't here, it still up at customs."
It is now almost two weeks and there is nothing swift about your service. I am still without my package which I need urgently and your customer service team is in need of a serious overhaul.
Will definitely not recommend your service to anyone.
Its amazing that what started so well has become so bad. I have items that arrived in Barbados a week ago , i have been given the run around for a whole week and as a result my daughter did not get the birthday present we ordered (way ahead of the date ) . I have just been getting the run around "check back friday " on Friday i was told check Saturday . I checked back Saturday to hear the broker did not finish the entry , i am trying to call today and after 8 tries the phone still has not been answered . I understand things happen but you level of proffessionalism sucks .
The 622 5800 doesn't work .I need some help with a shipment urgently
The customer service rep I spoke to was sooooo rude, I felt like jumping over the counter for her unmannerly ass.... Thank God I'm trying to walk the straight and narrow.... After this I spoke to a supervisor... He was pleasant but still could not produce and proof of why I have to pay 130 and something cents for a few balloons and a frikkin balloon pump.... When I finally cooled my head and went to collect my item.... The broker with proof of the customs entry was not there... How convenient - _- I will NEVER EVERRRR be using swiftpac again...... And I would not recommend them to anybody.... Let's not talk about all these little hidden fees..... I don't even want to see swiftpac on a piece of paper
Seems like the service stops once it gets to Barbados...from purchases USA to shipping was 3 days...great, got to Barbados and a week later cant get...Is this the custom service the ports win awards on?
Why are no packages being cleared? Since Tuesday?
Try to sign up online is the page down
